Branch Services Manager

Mechanics Bank•Los Angeles, CA

2d•$72,000 - $105,000•Onsite

About The Position

Mechanics Bank is seeking a Branch Services Manager to manage a Retail Branch and oversee its day-to-day operations, including cash management, security, operational compliance, staffing, and employee development. The manager develops and executes strategies to retain and acquire customers, meet branch goals, and maintain high service quality while minimizing risk and adhering to bank policies and legal requirements. This is an on-site role with 0–10% travel. The position leads branch employees, manages performance and staffing, sets branch priorities, and oversees budgeting, forecasting, and strategic planning. It is responsible for operational soundness, compliance, audits, security controls, and implementation of programs and processes. The manager also supports and oversees transactions and deposit services, assists with customer account needs and lending applications, and builds customer relationships by recommending appropriate banking products and services. The role requires a high school diploma or GED, at least five years of banking experience with an emphasis in operations, and at least two years of management experience. Additional experience may be considered in lieu of a degree. A notary license is preferred. The annual pay range is $72,000–$105,000, with eligibility for the Retail Incentive Plan and an AIP bonus up to 10%.

Requirements

High school diploma or GED; additional experience may be considered in lieu of a degree.
At least 5 years of banking experience, with an emphasis in operations.
At least 2 years of management experience.
Excellent interpersonal skills and successful experience managing and leading people.
Thorough knowledge of standard banking services and products and internal operating policies and procedures.
Knowledge of small-business and consumer credit principles and practices.
Ability to motivate employees to deliver excellent customer service, demonstrate initiative, and achieve results.
Ability to introduce and sell Bank products and services effectively.
Ability to communicate effectively with customers and staff from varied backgrounds.
Knowledge of applicable federal and state banking regulations.
Subject-matter expertise in small-business structures, operational requirements, regulatory matters, and financial issues.
Ability to analyze consumer and small-business banking needs and match them with Bank services and products.
Ability to meet the physical demands of the position, including sitting, talking or hearing, and using hands to handle objects, tools, or controls; occasional standing, walking, reaching, stooping, kneeling, crouching, crawling, and lifting or moving up to 10 pounds; close vision is required.

Nice To Haves

Notary license preferred.

Responsibilities

Manage and lead branch employees; conduct daily huddles and regular branch meetings.
Coach employees, conduct performance reviews, set individual performance goals, hire and develop staff, and address non-performance, including disciplinary action or termination.
Manage branch performance and achieve production and service goals through strategies, coaching, direction, and example.
Develop and execute branch strategic plans covering customer and employee retention, employee development, succession planning, branch efficiency, and operational soundness.
Manage branch budgeting and forecasting.
Oversee branch compliance and operations, set priorities, identify and resolve operating issues, and recommend process and procedure improvements.
Administer monthly, quarterly, and annual self-audit checklists; review and approve daily reports; and verify cash-on-hand balances.
Ensure regulatory compliance, adherence to bank policies and procedures, risk management, and branch safety and security.
Maintain branch security by training and coaching employees, and ensure controls over keys, combinations, cash, and transaction limits.
Lead implementation of new programs, products, and processes, and identify emerging issues and trends.
Identify and report suspicious activity patterns that may be related to money laundering.
Schedule staff to provide appropriate lobby coverage.
Provide deposit services to individuals, fiduciary customers, and small businesses; open and close customer accounts and ensure account documentation is obtained, reviewed, and stored according to policy.
Assist customers with account maintenance, online and mobile banking, complex account issues, and concerns.
Perform teller transactions and wire transfers; accept, verify, and process customer transactions; oversee ATM servicing and cash ordering as needed.
Review transactions for fraud indicators, maintain awareness of scams, and review accounts before performing overrides.
Receive and process consumer and small-business loan applications.
Provide notary and medallion signature guarantee services.
Provide remote approvals to staff at other branches and assist at other branches as needed.
Create a welcoming customer and employee experience, oversee lobby management, and build a trusting branch experience.
Resolve difficult customer issues diplomatically and provide exemplary in-person and telephone service.
Interview and profile customers, recommend appropriate products and services, and promote deposit, treasury management, and lending products.
Build relationships with current and prospective customers to increase deposits and fee income.
Represent the Bank professionally, respond to inquiries accurately and promptly, and follow up with customers to support satisfaction.

Benefits

Medical, prescription, dental, and vision coverage for employees and eligible family members.
Employer-paid Employee Assistance Program, life insurance, AD&D, and disability benefits.
Health Savings Account with employer contribution.
Healthcare and Dependent Care Flexible Spending Accounts and commuter/parking benefit.
401(k) and Roth 401(k) with company contribution.
529 Education Savings plan, tuition reimbursement, and student loan assistance.
Supplemental health plans and voluntary legal and identity theft services.
11 paid holidays, paid sick days, up to 25 paid vacation days, and 16 hours of paid volunteer time per calendar year.
Free personal checking and savings account.
Discounted primary residence loan rates with $0 origination fees, subject to restrictions.
Eligible employees working 25 or more hours per week receive health benefits effective the first day of the month following or coinciding with their hire date.