Event Services Manager

AccorHotel • Scottsdale, AZ

1d • Onsite

About The Position

The Event Services Manager plans and services contracted weddings, catering events, and group files at the Fairmont Scottsdale Princess. The role coordinates event details with clients and hotel operating partners, monitors onsite execution, supports client and guest satisfaction, and helps optimize function space, sleeping-room blocks, and financial performance. This position reports to the Director of Catering & Conference Services and may involve irregular or extended hours, including days, nights, and weekends when necessary.

The Fairmont Scottsdale Princess is a luxury resort with 750 guestrooms, more than 300,000 square feet of meeting space, four restaurants, six heated pools, and a spa. The role also represents the hotel in the local community and works with a team focused on guest experience, collaboration, and inclusion.

Requirements

• Excellent written and verbal communication skills.
• Excellent interpersonal skills and problem-solving abilities.
• Highly responsible, reliable, and ethical, with a reputation for honesty and integrity.
• Results-oriented and highly motivated self-starter.
• Ability to focus on guest needs while remaining calm and courteous.
• Flexibility to work irregular or extended hours, and days, nights, and weekends when necessary.

Nice To Haves

• Previous experience in a similar role within the luxury resort market.
• Proficiency in Microsoft Windows applications and relevant computer applications; Micros Opera S&C and Meeting Matrix are preferred.
• University or college degree in a related discipline.

Responsibilities

• Plan and service contracted weddings, catering events, and group files.
• Provide professional, friendly, and engaging service.
• Organize wedding, catering, and convention booking files and maintain accurate activity records.
• Obtain and confirm event information with clients, including specifications, timelines, audiovisual, rooming lists, technical and exhibit needs, and food and beverage requirements.
• Compile and distribute group resumes, catering and conference agendas, event orders, and floorplans to operating partners accurately and on time.
• Monitor event logistics and execution to meet client expectations, contract obligations, brand standards, and profitability goals.
• Use creative problem-solving and proactive service delivery to drive satisfaction.
• Optimize and maximize function-space use for guest experience and department financial performance.
• Yield sleeping-room blocks and function space to optimize financial return and performance.
• Forecast banquet and catering food and beverage by group, targeting 3% accuracy.
• Initiate and follow up on billing procedures, ensuring deposits and credit applications are received within acceptable timeframes.
• Conduct pre-conference and event meetings with clients and relevant departments to confirm details.
• Support the guest and group experience onsite through personal interaction and attendance at functions throughout the stay.
• Conduct site inspections as required and handle inquiries.
• Attend hotel meetings affecting or affected by the Catering, Conference Services, or Events department.
• Build and maintain client rapport before, during, and after conferences, exceed expectations, and encourage repeat business.
• Participate in local community associations, memberships, and activities, and represent the hotel in the community.
• Perform additional responsibilities as outlined by the Director or Assistant Director.

Benefits

• Employee discounts at the Fairmont Scottsdale Princess, local companies, and Accor worldwide for employees and their families.
• Free meals at the onsite employee restaurant.
• Learning programs through the company’s Academies.
• Medical and dental benefits, including two employer-funded medical plans with a $0 premium for the employee-only tier.
• 401(k) and direct deposit.
• Career development and national promotion opportunities.
• Matching retirement benefits.
• Travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed