Associate Event Technology Manager (Cvent experience required)

First Global Management Services•Jersey City, NJ

1d•Hybrid

About The Position

The Associate Event Technology Manager supports the delivery and execution of event technology solutions, including registration websites, event platforms, and data management. Working closely with clients and internal event delivery teams, the role builds, configures, and supports event technology platforms, manages event databases, and produces accurate reports using advanced Microsoft Excel skills. The position also provides technology and coordination support for live events and meetings as required, helping ensure technology is implemented effectively and contributes to a smooth event experience. Domestic and/or international travel may be required. The role leads end-to-end implementation and project management of event technology for assigned events, from setup through live execution and post-event closeout. It serves as a primary client contact for technology matters, provides platform and attendee-experience recommendations, coordinates with internal teams and vendors, and troubleshoots issues remotely and onsite. When assigned, the manager leads onsite event technology operations, including registration desk operations and system performance. The position manages event communications and attendee databases, produces registration reporting and event analytics, coordinates technology-enabled event materials, supports registration desk design and setup, and contributes technology cost information to budget planning and reconciliation. It also maintains event documentation, tracks project time, and contributes to process improvements for the Event Technology function. The role is hybrid, with three days in the Jersey City, New Jersey office; this may change to five office days.

Requirements

2–4+ years of experience in attendee data management and event technology, including entry-level meeting planning and coordination involving registration and event technology.
Advanced proficiency in Microsoft Office, especially Excel, including functions such as VLOOKUP; working knowledge of PowerPoint.
Proficiency with event registration platforms such as Cvent, Splash, Certain, Aventri, Eventbrite, or similar systems.
Experience with virtual meeting and event platforms such as Zoom, WebEx, Intrado, GlobalMeet/TalkPoint, SpotMe, Concise Chime, or comparable technologies.
Working knowledge of integrating CRM tools such as Marketo, Salesforce, or DealCloud with event registration and management platforms.
Strong project management skills and ability to manage multiple projects and competing priorities simultaneously.
Clear, professional written and verbal communication skills and ability to work effectively with clients, vendors, and internal teams.
Client-focused, adaptable, and approachable, with the ability to adjust communication style to different client needs and working environments.
Motivated self-starter able to follow direction, work independently, and apply innovative thinking to problem-solving.
Awareness of industry suppliers, emerging technologies, and event technology best practices.
Willingness to work outside standard business hours, including evenings and weekends, and to travel or provide remote support for live events as required.

Nice To Haves

General knowledge of HTML and CSS.
Additional programming or scripting experience.

Responsibilities

Lead end-to-end implementation and project management of event registration websites, mobile apps, and related technology platforms for assigned events, from initial setup through live execution and post-event closeout.
Serve as a primary client contact on event technology matters and provide recommendations on platform selection, attendee experience design, and implementation approaches.
Configure, test, and execute event technology systems while managing concurrent projects, timelines, dependencies, and deliverables across teams, vendors, and clients.
Proactively troubleshoot technical issues remotely and onsite, using sound judgment to resolve challenges.
Lead onsite event technology operations when assigned, including registration desk operations, system performance, onsite troubleshooting, and direction of supporting team members.
Manage technology-related client communications, including save-the-dates, invitations, registration communications, confirmations, post-event surveys, and system-driven attendee messages.
Manage event databases and attendee lists, ensuring accuracy, consistency, compliance, and effective segmentation.
Produce registration reports, year-on-year comparisons, attendance insights, and event analytics.
Coordinate technology-enabled event materials such as name badges, tent cards, place cards, signage, agendas, confirmations, and departure notices, where applicable.
Partner with Event Delivery, Production, and Content teams to integrate event technology with programme logistics and onsite operations.
Support budget development by gathering and validating technology costs, liaising with vendors, identifying cost efficiencies or value-add opportunities, and assisting with post-event reconciliation and follow-up.
Design and support registration desk flow and onsite setup to facilitate efficient check-in and operational readiness.
Create and distribute post-event client surveys.
Maintain event documentation, files, and records in accordance with standard operating procedures, compliance requirements, and audit standards.
Share learnings and updates and recommend process improvements and best practices for the Event Technology function.
Accurately track and record time spent on projects.

Benefits

Medical, dental, and vision coverage, including the option of a high-deductible health plan with a health savings account.
401(k).
Five flexible spending account options.
Generous paid time off allowance.
Employee Assistance Program.
Life, disability, and pet coverage.
Wellness stipend.
Mobile phone allowance.
Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo, and other services.
Aura identity theft protection.
Annual discretionary bonus eligibility.
Potential opportunities to work on projects across different locations.