Event Technology Manager (Cvent experience required)

First Global Management Services, Inc.•Jersey City, NJ

5h•$86,091 - $111,919•Hybrid

About The Position

The Event Technology Manager assists clients with registration websites, technology platforms, and data management while liaising with the event delivery team. The role implements, builds, and supports event technology platforms and uses advanced Microsoft Excel skills to manage event information lists and reporting. It may also provide support to clients with event and meeting coordination. Domestic and/or international travel may be required, up to 40%. The position is hybrid, with two days in the Jersey City, New Jersey office.

Requirements

At least 5 years of experience in attendee data management and event technology, including entry-level meeting planning and coordination involving registration and event technology.
Advanced proficiency in Microsoft Office, particularly Excel.
Proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite, or other registration platforms.
Ability to manage multiple projects simultaneously.
Strong written and oral communication skills at all levels.
Motivated self-starter able to take direction, work independently, and think innovatively.
Flexibility to work outside normal business hours, including evenings and weekends, and to travel when required for onsite events.

Nice To Haves

General knowledge of HTML and CSS.

Responsibilities

Implement and project-manage event registration websites, app builds, and other technology components for assigned events.
Troubleshoot technical issues.
Manage client communications, including save-the-dates, invitations, registration, and confirmations.
Manage databases to maintain consistent, accurate information and generate lists.
Communicate with internal and external clients through available channels and respond to queries within agreed service-level agreements.
Work with the event delivery team on program logistics, production, and implementation.
Manipulate lists to provide registration data, year-on-year statistics, and event analytics and insights.
Coordinate event materials as appropriate, including name badges, tent cards, place cards, departure notices, email confirmations, agendas, and signage.
Support registration desk flow design and setup, including onsite event support as needed.
Serve as lead contact for attendee management and technology vendors before and during events.
Create and distribute post-event client surveys.
Follow operating procedures and compliance processes, maintain comprehensive event files, and keep precise records to support transitions between team members.
Review and manage relevant third-party vendor invoice reconciliation, such as badging and attendee tracking.
Identify cost savings and value-adds for clients whenever possible.
Track time spent on projects accurately.
Assist with training new team members and mentoring existing team members.
Keep up to date on emerging technologies, popular culture, and trends, and inform team members.

Benefits

Medical, dental, and vision coverage, including the option of a high-deductible health plan with a health savings account.
401(k).
Five flexible spending account options.
Generous paid time off allowance.
Employee Assistance Program.
Life, disability, and pet coverages.
Wellness stipend.
Mobile phone allowance.
Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo, and other services.
Aura Identity Theft Protection.
Discretionary annual bonus structure.
Potential opportunities to work on projects across different locations globally.