Senior Technology Experience Program Manager, Technology Experience & Community
About The Position
Boston University's Information Services & Technology (IS&T) seeks an experienced Senior Project Manager to lead strategic initiatives across Technology Experience & Community (TEC). The role is accountable for delivering complex projects spanning multiple services, maintaining service roadmaps that inform leadership decisions, and ensuring new or changed services are ready for production support. It reports to the Assistant Vice President for TEC and works with service owners, the Service Management Office (SMO), enterprise architecture, and stakeholders across the University. TEC delivers enterprise technology services used daily by tens of thousands of students, faculty, and staff. Its portfolio includes desktop computing, email and calendaring, collaboration platforms, campus safety systems, audio/visual services, printing, telephony, and classroom technology. This role is suited to a disciplined, results-driven project leader with experience managing enterprise technology projects at scale, whose work will shape the experience of a major research university community.
Requirements
- Experience managing enterprise technology projects at scale.
Responsibilities
- Lead complex TEC projects from planning through completion, delivering on schedule, within scope, and to agreed quality standards while proactively addressing risks and dependencies.
- Maintain accurate service roadmaps and portfolio reporting to support TEC leadership planning, prioritization, and decision-making.
- Lead business and functional analysis, translating requirements and workflows into clear technical or process solutions.
- Partner with the Service Management Office to transition projects to operations with complete documentation and support readiness.
- Collaborate with service owners, enterprise architecture, technical teams, and University stakeholders on solution design and continuous service improvement.
- Work independently with sound judgment and accountability, escalating issues early with a recommended course of action.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
