Client Technology Analyst II, Technology Experience & Community
About The Position
Boston University Information Services & Technology (IS&T) is seeking a Client Technology Analyst II to provide end-to-end technology support to client communities in a primarily macOS environment. The role serves as a trusted technology partner by assessing business needs, advocating for client technology needs, and helping implement solutions that support Boston University operations. As part of the Client Technology Services team, the analyst collaborates with faculty, staff, researchers, colleagues, and external vendors in a dynamic, technology-driven environment. The position supports client and desktop systems, mobile devices, and client-server and web-based solutions, and helps ensure appropriate security measures and support for audits needed to maintain HIPAA-compliant status.
Responsibilities
- Provide day-to-day macOS support and end-to-end technology support for client communities.
- Operate, maintain, troubleshoot, and support client and desktop systems, mobile devices, and client-server and web-based solutions.
- Build trusted relationships with clients, colleagues, and team members and serve as a point person for technology needs.
- Identify adaptive challenges for supported departments and work with leadership to develop opportunities for solutions.
- Advocate for client technology needs and explain how technology can support Boston University's operational model.
- Participate in service, platform, and project teams as a subject matter expert, technical lead, client lead, and/or project lead or manager.
- Collaborate with faculty, staff, and researchers to improve business processes through information technology solutions.
- Ensure appropriate security measures are in place and support audits needed to maintain HIPAA-compliant status.
- Follow procedures and maintain accurate records of incidents and requests while providing support in the field.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
