Account Director, Client Experience, Technology
About The Position
Weber Shandwick is seeking a Director of Client Experience to join its West Technology practice and support clients ranging from established global technology brands to fast-growing disruptors. The role is suited to someone who closely follows how technology is changing work and daily life and understands how modern storytelling combines traditional media relations with social media, influencer engagement, and owned content. The position calls for expertise in AI, computing, and/or enterprise technology, along with the ability to translate complex concepts into clear, compelling narratives connecting business, technology, and culture. The Director will help manage relationships with leading technology clients and collaborate across cross-functional teams to drive impact and agility. The role includes developing high-impact media strategies, advising C-suite executives, using proprietary tools to build campaigns, and shaping strategic narratives about the future of technology.
Requirements
- 8–10 years of experience in public relations, communications, or journalism, with a strong emphasis on B2B technology in an agency environment.
- A proven track record of securing high-profile placements in leading business publications such as the Wall Street Journal, Bloomberg, and CNBC, as well as technology-trade publications.
- Deep, active relationships with key technology reporters.
- Exceptional ability to connect macroeconomic trends and cultural moments with enterprise technology narratives.
- Outstanding written and verbal communication skills, including the ability to write pitches, bylines, press releases, and executive briefing materials.
- Demonstrated experience managing and developing junior talent.
- Collaborative approach to working across cross-functional teams.
- Adaptability and ability to thrive in a fast-paced, matrixed, global agency environment.
Responsibilities
- Design and execute proactive, integrated earned-media campaigns aligned with client business objectives, and secure top-tier business, financial, and technology-trade coverage.
- Advise senior clients on changes in the media landscape, crisis and issues management, and executive visibility opportunities.
- Translate complex technical B2B products and services into compelling, culturally resonant stories for technical decision-makers and the broader business community.
- Collaborate with Weber I/O and Weber Create to make earned media machine-readable, search-optimized, and integrated into broader marketing ecosystems.
- Cultivate relationships with journalists, editors, and analysts at leading business and technology publications.
- Manage, mentor, and support the professional development of junior Technology team members, ensuring excellence in account operations.
- Contribute strategic media insights and participate in new-business pitches for the Tech Practice.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
