Client Technology Manager

ECI•New York, NY

5d•$160,000•Hybrid

About The Position

The Client Technology Manager (CTM)/Client Technology Partner (CTP) is a hands-on leadership role responsible for delivering IT managed services to a portfolio of client accounts with support from a dedicated technical team. The role manages customer relationships and expectations, coordinates with internal teams and stakeholders to ensure customer success, and leads projects to modernize client infrastructure. Recent hands-on technical competencies, including cloud and new technology experience, are required. The role oversees technology services for ECI clients, advises clients on strategic technology decisions, supports security and compliance needs, and helps deliver projects, migrations, upgrades, and technology deployments. It also manages Field Service Engineers and Senior Systems Engineers and serves as an escalation point for client technical issues. The position is hybrid, with three days in the New York office and two days remote. ECI describes itself as a global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations, serving more than 1,000 customers worldwide with over $3 trillion of assets under management.

Requirements

Recent advanced knowledge of Microsoft operating systems, such as Windows Server and Windows 11.
Recent administration experience with public cloud platforms, with a focus on Microsoft 365 and Azure.
Recent experience in technical project management involving data and infrastructure migrations, relocations, major system upgrades, and new-site deployments.
Extensive experience administering email platforms and security integrations, such as Exchange Online and Google Workspace.
Recent experience administering VMware vSphere and Hyper-V platforms.
Recent hands-on experience deploying and managing routing, switching, wireless, and security appliance technologies using vendors such as Cisco, Palo Alto Networks, and Meraki.
Proficiency in incident response management during security events and high-priority escalations, as well as disaster recovery and business continuity activations.

Nice To Haves

Experience with Managed Service Providers (MSP).
Experience with Microsoft Modern Workplace.
Amazon Web Services (AWS) or Google Cloud Platform (GCP) administration experience.
Financial services industry experience.
Certifications in cloud services, network management, or cybersecurity, such as CCNA, CISSP, Azure Fundamentals, and VCP.

Responsibilities

Oversee technology services for a portfolio of ECI clients.
Maintain strong client relationships and serve as a trusted strategic advisor through scheduled, ad-hoc, and C-level strategic meetings.
Develop and maintain deep knowledge of each customer’s goals, technical challenges, business objectives, and critical infrastructure, and proactively mitigate environmental risks.
Provide client-based feedback to ECI management on needs not currently addressed within the ECI platform, focusing on continuous improvements and enhancements.
Assist with client-facing budget forecasting, financial cost analysis reports, and documentation.
Engage with client compliance team members and provide security recommendations addressing business and regulatory needs.
Enable clients to use current technology trends involving information security and cloud services, including IaaS and SaaS.
Drive customer satisfaction through support case evaluation, task management, and recurring client engagement.
Collaborate cross-functionally to deliver project implementations, migrations, and upgrades, including mail-system and cloud-site migrations, new office construction, and new technology deployments.
Provide hands-on support for client configurations in accordance with in-house proprietary standards and best practices.
Participate in vendor due-diligence exercises, security reviews, and data integrity and availability services.
Manage Field Service Engineers and Senior Systems Engineers supporting client portfolios and distributed workforces.
Be accountable for client technical escalations and their resolution; serve as a main point of contact and escalation point for engineers.