Event Technology Manager (Cvent required)

First Global Management Services, Inc.•New York, NY

1d•$86,091 - $99,005•Hybrid

About The Position

FIRST is a global brand experience agency and part of the Encore family of companies. The Event Technology Manager helps clients navigate event registration websites and supports technology platforms and data management in collaboration with event delivery teams. The role implements, builds, and supports event technology platforms, manages event information and reporting using advanced Microsoft Excel skills, and may assist clients with event and meeting coordination. The position is hybrid, with two days per week in the New York office; Tuesday is required. Domestic and/or international travel may be required, up to 40%.

Requirements

At least 5 years of experience in attendee data management and event technology, including entry-level meeting planning and coordination with registration and event technology.
Advanced proficiency in Microsoft Office, particularly Excel.
Proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite, or other registration platforms.
Ability to manage multiple projects simultaneously.
Strong written and oral communication skills at all levels.
Motivated self-starter able to take direction and work independently, with the ability to think innovatively.
Flexibility to work outside normal business hours, including evenings and weekends, and to travel when required for onsite events.

Nice To Haves

General knowledge of HTML and CSS is a plus, but not required.

Responsibilities

Implement and project-manage event registration websites, app builds, and other technology for assigned events.
Troubleshoot technical issues.
Manage client communications, including save-the-dates, invitations, registration, and confirmations.
Manage databases to ensure consistent and accurate information and generate lists.
Communicate with internal and external clients, responding to queries within agreed service-level agreements.
Work with the event delivery team on program logistics, production, and implementation.
Manipulate lists to provide registration data, year-on-year statistics, and insights into event analytics.
Coordinate name badges, tent cards, place cards, departure notices, email confirmations, agendas, and signage as appropriate.
Support registration-desk flow design and setup, including onsite event support as needed.
Serve as lead contact for attendee-management and technology vendors before and during event execution.
Create and distribute post-event client surveys.
Follow standard operating procedures and compliance processes, maintain comprehensive event files, and keep precise records to support team transitions.
Review and manage relevant third-party vendor invoice reconciliation, such as badging or attendee tracking.
Identify cost savings and value adds for clients where possible.
Track and maintain time spent on projects.
Assist with training new joiners and mentoring existing team members.
Keep up to date on emerging technologies, popular culture, and trends, and inform team members.

Benefits

Medical, dental, and vision coverage, including the option of a high-deductible health plan with a health savings account.
401(k).
Five flexible spending account options.
Generous paid time off allowance.
Employee Assistance Program.
Life, disability, and pet coverages.
Wellness stipend.
Mobile phone allowance.
Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo, and other services.
Aura Identity Theft Protection.
Annual discretionary bonus eligibility.
Potential opportunities to work on projects across different locations.