Event Technology Manager (Cvent experience required)

First Global Management Services•Jersey City, NJ

2d•Hybrid

About The Position

The Event Technology Manager assists clients with event registration websites, technology platforms, and data management while coordinating with event delivery teams. The role implements, builds, and supports event technology platforms and uses advanced Microsoft Excel skills to manage event information and reporting. It may also provide assistance with event and meeting coordination. Domestic and/or international travel may be required, up to 40%. The position is hybrid, with two days in the Jersey City, New Jersey office.

Requirements

At least 5 years of experience in attendee data management and event technology, including entry-level meeting planning and coordination involving registration and event technology.
Advanced proficiency in Microsoft Office, particularly Excel.
Proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, or Eventbrite, or other registration website platforms.
Ability to manage multiple projects simultaneously.
Strong written and oral communication skills at all levels.
Self-motivation and initiative; ability to take direction, work independently, and think innovatively.
Flexibility to work outside normal business hours, including evenings and weekends, and to travel when required for onsite events.

Nice To Haves

General knowledge of HTML and CSS.

Responsibilities

Implement and project-manage event registration websites, app builds, and other technology elements for assigned events.
Troubleshoot technical issues.
Manage client communications, including save-the-dates, invitations, registration messages, and confirmations.
Maintain databases, ensure information is consistent and accurate, and generate lists.
Respond to internal and external client queries through available communication channels within agreed service-level agreements.
Work with the event delivery team on program logistics, production, and implementation.
Manipulate lists to provide registration data, year-on-year statistics, and event analytics and insights.
Coordinate event materials such as name badges, tent cards, place cards, departure notices, email confirmations, agendas, and signage.
Support registration desk flow design and setup, including onsite event support when needed.
Act as lead contact for attendee management and technology vendors before and during event execution.
Create and distribute post-event client surveys.
Follow standard operating procedures and compliance processes, maintain comprehensive event files, and keep accurate records to support transitions between team members.
Review and manage reconciliation of relevant third-party vendor invoices, such as badging or attendee tracking invoices.
Identify cost savings and value-added opportunities for clients.
Track and maintain project time accurately.
Assist with training new team members and mentoring existing team members.
Stay current on emerging technologies, popular culture, and trends, and keep team members informed.

Benefits

Medical, dental, and vision coverage, including an option for a high-deductible health plan with a health savings account.
401(k).
Five flexible spending account options.
Generous paid time off allowance.
Employee Assistance Program.
Life, disability, and pet coverages.
Wellness stipend.
Mobile phone allowance.
Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo, and other services.
Aura Identity Theft Protection.
Annual discretionary bonus eligibility.
Potential opportunities to work on projects across different locations.