Event Operations And Training Manager- Cameron Mitchell Premiere Events

Cameron Mitchell External•Columbus, OH

12d

About The Position

The Event Operations and Training Manager leads and supports the teams and systems that deliver exceptional hospitality across Cameron Mitchell Premiere Events (CMPE). The manager develops Event Coordinators, servers, and bartenders; maintains consistent training and service standards; and partners with Sales, Operations, Culinary, Staffing, Human Resources, and leadership to ensure events are planned and executed seamlessly. Through hands-on coaching, operational oversight, clear communication, and continuous improvement, this role supports memorable guest experiences and efficient, accountable event operations. The role provides direct supervision and development for Event Coordinators, servers, and bartenders; partners on recruiting, hiring, onboarding, and training; maintains training programs and documentation; and oversees staff meetings and Event Coordinator scheduling. It also involves auditing events and service standards, collaborating across departments, supporting event execution when needed, maintaining required item information in Caterease, coordinating recognition, and reporting operational updates to the General Manager. This is an active, hands-on role in a fast-paced event and hospitality environment. It may require being on your feet and moving throughout most of a shift or event, lifting and carrying up to 30 pounds, and bending, reaching, standing, walking, and performing repetitive movements. Cameron Mitchell Restaurants is an Equal Opportunity Employer committed to diversity and an inclusive environment for all Associates.

Requirements

Ability to lead, coach, develop, and hold associates accountable to standards.
Strong communication and collaboration skills, including the ability to build working relationships across departments.
Ability to create a culture of learning through organized training, coaching, and clear service standards.
Attention to detail and ability to identify opportunities to improve efficiency and support consistent event execution.
Teamwork and flexibility, including willingness to provide hands-on operational support when needed.
Ability to meet the role’s physical demands, which may include standing and moving for most of a shift or event, lifting and carrying up to 30 pounds, and bending, reaching, walking, and repetitive movement.

Responsibilities

Lead, coach, develop, and hold Event Coordinators, servers, and bartenders accountable to CMPE standards.
Conduct annual performance evaluations for Event Coordinators.
Partner with the General Manager, Staffing Coordinator, and HR Manager on interviewing, hiring, onboarding, and training Event Coordinators, servers, and bartenders.
Ensure proper orientation in collaboration with the HR Manager and General Manager.
Maintain organized training documentation, materials, and completion records.
Lead, coach, and develop the FOH Lead Trainer team.
Develop and maintain the bartender training program and standards.
Facilitate CMPE 101 orientation, quarterly FOH training workshops, and regular Event Coordinator training workshops.
Plan and lead quarterly server and bartender meetings and facilitate monthly Event Coordinator meetings.
Oversee development and implementation of the weekly event pit stop.
Create, maintain, and communicate Event Coordinator schedules; manage the request-off calendar and collaborate with the Staffing Coordinator on staffing needs.
Conduct routine event audits and on-site observations to evaluate service standards, operational procedures, safety requirements, and guest experience expectations.
Attend and participate in weekly BEO and Operations meetings and other departmental, operational, and event-related meetings as requested.
Promote communication and collaboration across Sales, Operations, Culinary, Staffing, and other departments to support event planning and execution.
Serve as an Event Coordinator when operationally necessary to support event execution and staffing needs.
Assist Operations with maintaining and updating required item information in Caterease.
Coordinate the quarterly Milkshake Award and provide the General Manager with a bi-weekly operational recap.
Identify opportunities to improve operational efficiency and collaborate with the Staffing Coordinator to support effective staffing and event operations.
Model CMPE’s culture, philosophies, and commitment to exceptional hospitality.