EVENT OPERATIONS AND TRAINING MANAGER- CAMERON MITCHELL PREMIERE EVENTS

Cameron Mitchell Restaurants•Columbus, OH

13d

About The Position

The Event Operations and Training Manager leads and supports the teams and systems responsible for delivering exceptional hospitality across Cameron Mitchell Premiere Events (CMPE). The role develops Event Coordinators, servers, and bartenders; maintains consistent training and service standards; and works closely with Sales, Operations, Culinary, Staffing, Human Resources, and leadership to support seamless event planning and execution. Through hands-on coaching, operational oversight, clear communication, and continuous improvement, the manager helps create memorable guest experiences while supporting efficient and accountable event operations.

Requirements

Ability to lead, coach, develop, and hold associates accountable to CMPE standards.
Ability to build strong working relationships and collaborate across departments.
Ability to create a culture of learning through organized training, coaching, and clear service standards.
Attention to detail and ability to identify opportunities to improve efficiency and support consistent event execution.
Teamwork, flexibility, and willingness to provide hands-on operational support when needed.
Ability to meet the physical demands of an active, hands-on role, including being on one's feet and moving throughout most of a shift or event; lifting and carrying up to 30 pounds; and bending, reaching, standing, walking, and performing repetitive movements as needed.

Responsibilities

Directly supervise, coach, and develop Event Coordinators, servers, and bartenders; conduct annual performance evaluations for Event Coordinators and support accountability to CMPE standards.
Partner with the General Manager, Staffing Coordinator, and HR Manager on interviewing, hiring, onboarding, and training Event Coordinators, servers, and bartenders; ensure proper orientation in collaboration with the HR Manager and General Manager.
Maintain organized and accurate training documentation, materials, and completion records.
Lead, coach, and develop the FOH Lead Trainer team.
Develop and maintain the bartender training program and standards.
Facilitate CMPE 101 orientation, quarterly FOH training workshops, and regular Event Coordinator training workshops.
Plan and lead quarterly server and bartender meetings, facilitate monthly Event Coordinator meetings, and oversee the weekly event pit stop.
Create, maintain, and communicate Event Coordinator schedules; manage the request-off calendar and collaborate with the Staffing Coordinator on staffing needs.
Conduct routine event audits and on-site observations to assess service standards, operational procedures, safety requirements, and guest experience expectations.
Attend and actively participate in weekly BEO and Operations meetings and other departmental, operational, and event-related meetings as requested.
Foster communication and collaboration across Sales, Operations, Culinary, Staffing, and other departments to support seamless event planning and execution.
Serve as an Event Coordinator when operationally necessary to support event execution and staffing needs.
Assist the Operations team with maintaining and updating required item information in Caterease.
Coordinate the quarterly Milkshake Award and provide the General Manager with a bi-weekly operational recap.
Identify opportunities to improve operational efficiency and collaborate with the Staffing Coordinator to support effective staffing and event operations.
Champion and consistently model CMPE’s culture, philosophies, and commitment to exceptional hospitality.

Benefits

Dining discounts at more than 70 restaurants.
Health benefits available to eligible full-time associates.
A fun, inclusive environment where associates can bring their personality, creativity, and ideas.
Closed on most major holidays.

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