Complex Event Manager - Hilton Portland Downtown and The Duniway Portland

Hilton • Portland, OR

1d

About The Position

The Complex Event Manager for Hilton Portland Downtown and The Duniway Portland manages event planning and execution, serving as the primary on-property client contact. The role coordinates event documentation and the transition from Sales to service, supports client site visits and pre-event meetings, and works to deliver high-quality event experiences. The manager identifies upselling opportunities, builds client relationships, guides team performance, and resolves guest concerns and service issues in real time.

Requirements

• Some sales and event hospitality experience.
• Proficiency in MS Office.

Nice To Haves

• Experience with Delphi FDC.

Responsibilities

• Manage event documentation and facilitate seamless transitions from Sales to service.
• Serve as the primary on-property client contact, ensuring smooth event execution, proactive issue resolution, and an exceptional event experience.
• Identify upsell opportunities and recommend enhancements that increase contract value and elevate the guest experience.
• Maintain communication with clients throughout the event lifecycle to manage expectations, ensure satisfaction, and encourage repeat business.
• Communicate client requirements, provide direction, and offer feedback and coaching to support consistent, high-level service.
• Participate in client site visits and pre-event meetings, demonstrate product knowledge, and help shape event solutions aligned with client needs.
• Resolve guest concerns, negotiate service adjustments, and address issues calmly and efficiently under pressure.

Benefits

• Sales incentive plan with a quarterly component worth 20% of bonus-eligible earnings, based on individually weighted objectives.
• Access to 110 nights of discounted travel through the Go Hilton travel program, with room rates as low as $40 per night.
• Employee stock purchase program offering Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare plans, including dental and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed