Senior Event and Catering Manager

Marriott • National Harbor, MD

13d • $91,000 - $119,000

About The Position

Assists the Assistant Director of Catering in supporting the catering department’s operations. Manages and coordinates catering activities and services to ensure the smooth execution of conventions, functions, and events that require food and beverage services. Handles more complex and high-touch groups, as well as ongoing projects.

The role includes managing conference operations, leading conference teams and shifts, promoting exceptional customer service, and conducting human resources activities. The position also supports staff development, budget and inventory management, sanitation and safety standards, guest satisfaction, and continuous service improvement.

Requirements

• High school diploma or GED and four years of experience in event management, food and beverage, or a related professional area; alternatively, a bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and two years of experience in event management, food and beverage, or a related professional area.

Responsibilities

• Project departmental supply needs, including china, glass, silver, buffet presentations, and props.
• Apply knowledge of laws relating to events.
• Manage banquet activities to support conference success and maximize customer satisfaction.
• Adhere to and reinforce standards, policies, and procedures, and maintain established sanitation levels.
• Manage departmental inventories and maintain equipment.
• Schedule banquet service staff according to forecasts and service standards while maximizing profits.
• Help develop lasting relationships with groups to retain business and encourage growth.
• Manage controllable departmental expenses to achieve or exceed budget goals.
• Verify banquet event orders are developed and distributed according to established guidelines.
• Set goals and delegate tasks to improve staff performance.
• Apply knowledge of food and wine pairings and current cuisine trends.
• Act as a liaison to kitchen staff.
• Lead shifts and participate in servicing conference events.
• Set a positive example in guest relations; obtain feedback on product quality and service levels; and respond to guest problems and complaints.
• Empower employees to provide excellent customer service and ensure they understand expectations and parameters.
• Work to improve service performance and emphasize guest satisfaction and continuous improvement during departmental meetings.
• Review comment cards and guest satisfaction results with employees.
• Communicate and execute departmental and property emergency procedures and ensure staff are trained in safety procedures.
• Observe employee service behaviors and provide individual feedback.
• Monitor progress and lead discussions with staff each period.
• Participate in developing and implementing corrective action plans.
• Attend and participate in pertinent meetings.

Benefits

• Marriott offers a range of benefits intended to support employees and their families, wellbeing, careers, and personal interests. Eligibility and options may vary by employment status, position, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED