Event Manager

Marcus Corporation•Minneapolis, MN

11d•$55,000 - $65,000

About The Position

The Event Manager plans, coordinates, and executes corporate meetings, conferences, social gatherings, and special celebrations at The Lofton Hotel. The role works closely with clients and hotel departments to ensure events run smoothly, guests are satisfied, and personalized experiences meet or exceed expectations. The Event Manager also supports event revenue and operational excellence through accurate event planning, client communication, and coordination of hotel staff and resources. The position manages event details and communications in Delphi, prepares and distributes Banquet Event Orders (BEOs), event resumes, and related materials, and coordinates client requirements with the appropriate departments. It also assists with staff supervision and training, departmental planning, budgeting, and forecasting. The role requires flexibility to work schedules that reflect hotel business needs and event oversight. The stated salary range is $55,000–$65,000. The hotel offers paid time off, insurance and other benefits, discounts, and career growth opportunities.

Requirements

High school diploma or equivalent required.
Excellent written and oral communication skills, including the ability to read, write, speak, and understand English.
Good listening skills and the ability to help resolve problems.
Basic mathematical skills to calculate room blocks, function costs, and estimated checks.
Flexibility to work varying schedules based on hotel business needs and event oversight.
Ability to handle guest and employee concerns in a friendly, positive, empathetic, and proactive manner.
Ability to sit, stand, and move throughout the work area to perform essential job functions.
High degree of accuracy and attention to detail.
Knowledge of food, beverage, audio visual, room sets, and menu planning.
Ability to hear and see to observe and detect signs of emergency situations.
Ability to access and accurately enter information using a moderately complex computer.

Nice To Haves

Four-year college degree preferred; a combination of education and training in hotel sales and/or event planning may also be considered.
Thorough knowledge of Microsoft Word and Excel.
Knowledge of Hilton systems, including Delphi.

Responsibilities

Update and manage Delphi with event information and customer communications.
Detail, organize, and distribute BEOs, resumes, and other essential event-management communications.
Communicate with clients to ensure event details are accurate and complete in a timely manner, balancing customer satisfaction and hotel profitability.
Assist with staff supervision and training, strategic planning, and other departmental activities.
Act as liaison between Sales Managers and clients in the Sales Managers’ absence.
Follow up with guests in a timely manner to support guest satisfaction.
Answer telephone calls promptly using Hilton and Marcus standards, communicate clearly in English, and accurately share information with relevant accounts and departments.
Organize, file, distribute, and fax materials and perform other functions necessary for daily department operations.
Help resolve concerns involving price conflicts, menu descriptions, banquet facilities, guarantees, and seating charts; plan and implement detailed solutions using judgment and discretion.
Complete BEO details in a timely manner with the information needed to execute events, including in-house meetings.
Assist with budgeting and forecasting Catering and Banquet business.
Communicate special needs and changes to the staff responsible for fulfilling them.
Respond promptly to requests for information about hotel facilities and menus.
Conduct hotel tours that include ballrooms, meeting space, guest rooms, food and beverage outlets, and public spaces, and meet with clients as needed.

Benefits

A free, well-balanced meal every shift.
Room discounts at Marcus Hotels & Resorts and Hilton worldwide properties.
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa.
Discounted parking.
Two-for-one movie theatre coupons at Marcus Theatres.
Career growth opportunities and the ability to transfer between properties.
Paid time off.
Medical, dental, and vision insurance.
Company-paid life insurance.
Employee assistance program.
401(k) with employer match.
Early wage access.