Event Services Client Account Manager

Allied Universal • Seattle, WA

10d • $90,000 - $100,000

About The Position

Allied Universal Event Services is hiring a Client Account Manager to oversee day-to-day operations and events at an assigned account. The role includes building and maintaining client and employee relationships, developing and retaining staff, coordinating support services, resolving operational issues, and managing event preparation through closeout in accordance with applicable policies and procedures. The manager provides leadership and direction to supervisors and frontline staff while maintaining employee morale, safety, service, appearance, and performance. NFL experience in a large stadium or arena setting is required. The stated pay range is $90,000 to $100,000 per year.

Requirements

• NFL experience in a large stadium or arena setting.
• High school diploma or equivalent.
• At least three years of event management, event operations, and/or event supervisory experience.
• Experience hiring, developing, motivating, and retaining quality staff.
• Ability to develop and grow customer relationships.
• Ability to work in a team-oriented management environment and independently.
• Ability to manage multiple priorities, complex situations, a diverse employee team, and client requirements on an ongoing basis.
• Ability to take initiative, prioritize competing assignments, and manage deadlines effectively.
• High proficiency and full functionality in Microsoft Office applications and ability to use office management technology effectively.
• Professional and articulate, with sound independent judgment and discretion.
• Ability to work nights, evenings, and holidays as needed, with a flexible schedule.
• Required licensing may depend on state and local laws and regulations and may be required before employment.

Nice To Haves

• Facilities management, military, or law enforcement experience.
• Previous payroll, billing, and scheduling experience.

Responsibilities

• Supervise day-to-day event operations and staffing at an assigned client site.
• Manage event supervisors and staff, including hiring and selection, scheduling, payroll, training, coaching, development, support, discipline, and terminations.
• Build, improve, and maintain effective relationships with clients and employees.
• Coordinate support services to manage the client site, meet or exceed financial and operational goals, and provide quality customer service.
• Ensure required reporting and contract compliance requirements are met.
• Communicate event issues regularly to the client and maintain communication with the direct manager about client concerns, employee performance, guest complaints, injuries, and other important matters.
• Handle escalated security issues and emergency situations appropriately.
• Communicate staffing needs and assist recruiters with identifying, interviewing, and hiring candidates.
• Develop staff technical and professional skills through coaching, counseling, discipline, training, performance evaluations, and recognition.
• Communicate policies, company announcements, and job openings through an updated READ file at each site.
• Meet contractual scheduled hours while minimizing unbilled overtime.
• Coordinate or conduct site-specific, client-specific, and annual refresher training, and meet corporate training standards.
• Develop and maintain operational procedures and current site-specific post orders for emergency reference.
• Manage uniforms, equipment, supplies, and vehicles, including inventories and maintenance checklists.
• Communicate proactively with clients, meet regularly, address issues, provide security and technical expertise and solutions, and ensure customer satisfaction.
• Use ABI and WinTeam for scheduling, billing, and reporting, and interpret reports to support business management.
• Enforce company policies in handbooks, executive memos, and the company portal.
• Attend client and security meetings and event walk-throughs.
• Ensure staff are properly debriefed and prepared for each event.
• Prepare and distribute event post orders to assigned employees.
• Ensure compliance with labor laws, including required rest and meal periods and check-in/check-out procedures.
• Model and enforce the Grooming and Appearance Policy.
• Create venue dot maps, deployment sheets, show grids, and related materials.
• Complete and submit paperwork, including incident reports and workers' compensation filings, and provide event files to the direct manager.
• Oversee core staffing and key-position succession, and monitor scheduled personnel and shifts.
• Facilitate timely event invoicing, follow up with clients on payment, and investigate and address invoicing or payment impediments with the Finance Manager.

Benefits

• Medical, dental, and vision insurance.
• Basic life, AD&D, and disability insurance.
• Company 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrues at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED