Event Services Client Account Manager

Allied Universal • Houston, TX

10d

About The Position

Allied Universal is hiring a Client Account Manager to oversee day-to-day operations and events at an assigned account. The role manages relationships with clients and employees, develops and retains staff, coordinates support services, and resolves problems to ensure effective account and event operations. The manager oversees event preparation through closeout while following applicable policies and procedures, and provides leadership and direction to supervisors and frontline crew members while maintaining employee morale, safety, service, appearance, and performance.

Requirements

• High school diploma or equivalent.
• At least three years of event management, event operations, and/or event supervisory experience.
• Experience hiring, developing, motivating, and retaining quality staff.
• Ability to develop and grow customer relationships.
• Ability to work in a team-oriented management environment and independently.
• Ability to manage multiple priorities, complex situations, a diverse employee team, and client requirements on an ongoing basis.
• Initiative and ability to prioritize competing assignments and manage deadlines effectively.
• High proficiency and full functionality in Microsoft Office applications and ability to use available office management technology effectively.
• Professional and articulate communication, with good independent judgment and discretion.
• Ability to work nights, evenings, and holidays as needed, with a flexible schedule.
• Licensing requirements are subject to state and local laws and regulations and may be required before employment.

Nice To Haves

• Facilities management, military, or law enforcement experience.
• Previous payroll, billing, and scheduling experience.

Responsibilities

• Supervise day-to-day event operations and staffing at an assigned client site.
• Manage event supervisors and staff, including hiring and selection, scheduling, payroll, training, coaching, development, support, discipline, and terminations.
• Build, improve, and maintain effective relationships with clients and employees.
• Coordinate support services to meet or exceed financial and operational goals and provide quality customer service.
• Ensure required reporting and contract compliance requirements are met.
• Communicate event issues regularly to the client and handle escalated security issues or emergencies appropriately.
• Communicate staffing needs and assist recruiters with identifying, interviewing, and hiring candidates.
• Develop staff through performance management, including coaching, counseling, discipline, training, evaluations, and recognition.
• Keep site READ files updated with policies, company announcements, and job openings.
• Meet contractual scheduled hours while minimizing unbilled overtime.
• Coordinate or conduct site-specific OJT, client-specific training, and annual refresher training, and meet corporate training standards.
• Develop and maintain site-specific operational procedures and post orders for emergency reference.
• Manage uniforms, equipment, supplies, and vehicles, including inventories and maintenance checklists.
• Proactively communicate with clients, understand their needs, offer security and technical expertise and solutions, and support customer satisfaction.
• Use ABI and WinTeam for scheduling, billing, and reporting, and interpret reports to support business management.
• Enforce Allied Universal Event Services policies.
• Attend client and security meetings and event walk-throughs.
• Ensure staff are properly debriefed and prepared for each event.
• Prepare and distribute event post orders to employees assigned to each event.
• Ensure compliance with labor laws, including rest and meal periods and check-in/check-out procedures.
• Promote and enforce the Grooming and Appearance Policy.
• Keep the direct manager informed about client concerns, employee performance, guest complaints, injuries, and other important account or event matters.
• Create venue dot maps, deployment sheets, show grids, and related materials.
• Complete and submit paperwork, including incident reports and workers’ compensation filings, and submit the event file according to policy.
• Oversee core staffing and key-position succession, and monitor scheduled personnel and shifts.
• Facilitate timely event invoicing, follow up with clients on payment, and work with the Finance Manager to investigate and address invoicing or payment impediments.

Benefits

• Medical, dental, and vision coverage.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED