Event Services Client Account Manager

Allied Universal • Fremont, CA

4d • $90,000 - $100,000

About The Position

Allied Universal is hiring a Client Account Manager to oversee day-to-day operations and events at an assigned account in the San Francisco South Bay area. The role builds and maintains client and employee relationships, develops and retains staff, coordinates support services, and resolves issues to run account and event operations effectively. The manager oversees show preparation through closeout in accordance with applicable policies and procedures, providing leadership to supervisors and event staff while maintaining employee morale, safety, service, appearance, and performance. The stated annual salary is $90,000 to $100,000.

Requirements

• High school diploma or equivalent.
• At least three years of event management, event operations, and/or event supervisory experience.
• Experience hiring, developing, motivating, and retaining quality staff.
• Ability to develop and grow customer relationships.
• Ability to work in a team-oriented management environment and independently.
• Ability to manage multiple priorities, complex situations, a diverse employee team, and client requirements on an ongoing basis.
• Ability to take initiative, prioritize competing assignments, and manage deadlines effectively.
• High proficiency and full functionality in Microsoft Office applications and ability to use available office management technology effectively.
• Professional and articulate, with good independent judgment and discretion.
• Must be able to work nights, evenings, and holidays as needed with a flexible schedule.
• Licensing may be required before employment, subject to state and local laws and regulations.

Nice To Haves

• Facilities management, military, or law enforcement experience.
• Previous payroll, billing, and scheduling experience.

Responsibilities

• Supervise day-to-day event operations and staffing at an assigned client site.
• Manage event supervisors and staff, including hiring and selection, scheduling, payroll, training, coaching, development, discipline, and terminations.
• Build, improve, and maintain effective relationships with clients and employees.
• Coordinate support services to meet or exceed financial and operational goals and provide quality customer service.
• Ensure required reporting and contract compliance requirements are met.
• Communicate regularly with clients about issues and events, address escalated security issues and emergencies, and proactively respond to client needs.
• Communicate staffing needs and assist recruiters with identifying, interviewing, and hiring candidates.
• Develop staff technical and professional skills through performance management, training, evaluations, recognition, and related activities.
• Communicate policies, company announcements, and job openings through an updated READ file at each site.
• Meet contractual scheduled hours while minimizing unbilled overtime.
• Coordinate or conduct site-specific OJT, client-specific training, and annual refresher training, and meet corporate training standards.
• Develop and maintain site-specific operating procedures and post orders for emergency reference.
• Manage uniforms, equipment, supplies, and vehicles, including inventories and maintenance checklists.
• Use ABI and WinTeam for scheduling, billing, and reporting, and interpret reports to support business management.
• Enforce Allied Universal Event Services policies.
• Attend client and security meetings and event walk-throughs.
• Ensure staff are properly debriefed and prepared for each event.
• Prepare and distribute event post orders to employees assigned to each venue or event.
• Ensure compliance with labor laws, including rest and meal periods and check-in/check-out procedures.
• Promote and enforce grooming and appearance policies.
• Keep the direct manager informed about client concerns, employee performance, guest complaints, injuries, and other important account or event matters.
• Create venue dot maps, deployment sheets, show grids, and related materials.
• Submit paperwork, including incident reports and workers' compensation filings, and event files according to policy.
• Oversee core staffing and key-position succession, and monitor scheduled personnel and shifts.
• Facilitate timely event invoicing, follow up with clients about payment, and work with the Finance Manager to investigate and resolve payment impediments.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan and disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accruing at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED