Event Services Client Account Manager

Allied Universal • Union City, CA

2d

About The Position

Allied Universal® is hiring a Client Account Manager to oversee day-to-day operations and events at an assigned account in the East Bay region. The role manages relationships with clients and employees, develops and retains staff, coordinates support services, and resolves issues to ensure effective account and event operations. The manager oversees event preparation through closeout while following applicable policies and procedures, and provides leadership and direction to supervisors and front-line staff. The position is responsible for maintaining employee morale, safety, service, appearance, and performance. The stated salary is $90,000 to $100,000 annually.

Requirements

• High school diploma or equivalent.
• At least three years of event management, event operations, and/or event supervisory experience.
• Experience hiring, developing, motivating, and retaining quality staff.
• Ability to develop and grow customer relationships.
• Ability to work in a team-oriented management environment and independently.
• Ability to manage multiple priorities, complex situations, a diverse employee team, and ongoing client requirements.
• Demonstrated initiative and ability to prioritize competing assignments and manage deadlines.
• High proficiency and functional ability in Microsoft Office applications and office management technology.
• Professional, articulate communication and sound independent judgment and discretion.
• Ability to work nights, evenings, and holidays as needed with a flexible schedule.
• Licensing may be required before employment, depending on state and local laws and regulations.

Nice To Haves

• Facilities management, military, or law enforcement experience.
• Previous payroll, billing, and scheduling experience.

Responsibilities

• Supervise day-to-day event operations and staffing at an assigned client site.
• Manage event supervisors and staff, including hiring and selection, scheduling, payroll, training, coaching, development, discipline, and terminations.
• Build, improve, and maintain effective relationships with clients and employees.
• Coordinate support services to meet or exceed financial and operational goals and provide quality customer service.
• Ensure required reporting and contract compliance requirements are met.
• Communicate event issues regularly to the client and handle escalated security issues or emergencies appropriately.
• Communicate staffing needs and assist recruiters in identifying, interviewing, and hiring candidates.
• Develop staff through performance management, including coaching, counseling, discipline, training, evaluations, and recognition.
• Keep site READ files updated with policies, company announcements, and job openings.
• Meet contractual scheduled hours while minimizing unbilled overtime.
• Coordinate or conduct site-specific OJT, client-specific training, and annual refresher training, and meet corporate training standards.
• Develop and maintain operational procedures and site-specific post orders for emergency reference.
• Manage uniforms, equipment, supplies, and vehicles, including inventories and maintenance checklists.
• Proactively communicate with clients, address their needs and issues, provide security and technical expertise and solutions, and pursue customer satisfaction.
• Use ABI and WinTeam for scheduling, billing, and reporting, interpreting reports and taking action as needed.
• Enforce company policies outlined in handbooks, executive memos, and the company portal.
• Attend client and security meetings and event walk-throughs.
• Ensure staff are properly debriefed and prepared for each event.
• Prepare and distribute event post orders to employees assigned to each venue or event.
• Ensure compliance with labor laws, including rest and meal periods and check-in/check-out procedures.
• Maintain a professional appearance and enforce the Grooming and Appearance Policy.
• Keep the direct manager informed about client concerns, employee performance issues, guest complaints, injuries, and other important account or event matters.
• Create venue dot maps, deployment sheets, show grids, and related materials.
• Complete and submit paperwork, including incident reports and workers’ compensation filings, according to policy, and submit the event file to the direct manager.
• Oversee core staffing and succession for key positions, and monitor scheduled personnel and shifts.
• Facilitate timely event invoicing, follow up with clients on payment, and investigate and mitigate barriers to invoicing and payment with the Finance Manager.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED