Event Services Client Account Manager

Allied Universal • Seattle, WA

9d

About The Position

Allied Universal Event Services is hiring a Client Account Manager to oversee day-to-day operations and events at an assigned client account. The role involves building and maintaining relationships with clients and employees, developing and retaining staff, coordinating support services, and resolving problems to run account and event operations effectively. The manager oversees event preparation through closeout while following applicable policies and procedures, and provides leadership and direction to supervisors and front-line staff while maintaining employee morale, safety, service, appearance, and performance. NFL experience in a large stadium or arena setting is required. The stated pay range is $90,000 to $100,000 per year.

Requirements

• High school diploma or equivalent.
• NFL experience in a large stadium or arena setting.
• At least three years of event management, event operations, and/or event supervisory experience.
• Experience hiring, developing, motivating, and retaining quality staff.
• Ability to develop and grow customer relationships.
• Ability to work in a team-oriented management environment and independently.
• Ability to manage multiple priorities, complex situations, a diverse employee team, and client requirements on an ongoing basis.
• Entrepreneurial attitude in a team-oriented management environment.
• Demonstrated initiative and ability to prioritize competing assignments and manage deadlines effectively.
• High proficiency and functional ability in Microsoft Office applications and available office-management technology.
• Professional and articulate communication, with sound independent judgment and discretion.
• Ability to work nights, evenings, and holidays as needed, with a flexible schedule.
• State or local licensing may be required before employment, depending on applicable laws and regulations.

Nice To Haves

• Facilities management, military, or law enforcement experience.
• Previous payroll, billing, and scheduling experience.

Responsibilities

• Supervise day-to-day event operations and staffing at an assigned client site.
• Manage event supervisors and staff, including hiring and selection, scheduling, payroll, training, coaching, development, support, discipline, and terminations.
• Build and maintain effective relationships with clients and employees.
• Coordinate support services to meet or exceed financial and operational goals and provide quality customer service.
• Ensure required reporting and contract-compliance requirements are met.
• Communicate regularly with the client about issues and events.
• Handle escalated security issues and emergency situations appropriately.
• Communicate staffing needs and assist recruiters with identifying, interviewing, and hiring candidates.
• Develop staff through performance management, coaching, counseling, training, evaluations, recognition, and discipline.
• Communicate policies, company announcements, and job openings through an up-to-date READ file at each site.
• Meet contractual scheduled hours while minimizing unbilled overtime.
• Coordinate or conduct site-specific OJT, client-specific training, and annual refresher training, and meet corporate training standards.
• Develop and maintain operational procedures and ensure current site-specific post orders are available for emergency reference.
• Manage uniforms, equipment, supplies, and vehicles, including inventory and maintenance checklists.
• Proactively communicate with clients, address their needs, provide security and technical expertise and solutions, and ensure customer satisfaction.
• Use ABI and WinTeam for scheduling, billing, and producing and interpreting business-management reports.
• Enforce company policies as outlined in handbooks, executive memos, and the company portal.
• Attend client and security meetings and event walkthroughs.
• Ensure staff are properly debriefed and prepared for each event.
• Prepare and distribute event post orders to employees assigned to each event.
• Ensure labor-law requirements are followed, including rest and meal periods and check-in/check-out procedures.
• Promote and enforce the Grooming and Appearance Policy.
• Keep the direct manager informed about client concerns, employee performance, guest complaints, injuries, and other important account or event matters.
• Create venue dot maps, deployment sheets, show grids, and related materials.
• Complete and submit paperwork, including incident reports and workers’ compensation filings, along with the event file, according to policy.
• Oversee core staffing and key-position succession, and monitor scheduled personnel and shifts.
• Facilitate timely event invoicing, follow up with clients on payment, and investigate and mitigate invoicing or payment impediments with the Finance Manager.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Company 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrual of 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED