Event Services Client Account Manager

Allied Universal • Houston, TX

10d

About The Position

Allied Universal is hiring a Client Account Manager to oversee day-to-day operations and events at an assigned account. The role builds and maintains relationships with clients and employees, develops and retains staff, coordinates support services, and resolves problems to run account and event operations effectively. The manager oversees show preparation through closeout while following applicable policies and procedures, and provides leadership to subordinate staff, supervisors, and front-line crew members while maintaining employee morale, safety, service, appearance, and performance.

Requirements

• High school diploma or equivalent.
• Minimum of three years of event management, event operations, and/or event supervisory experience.
• Experience hiring, developing, motivating, and retaining quality staff.
• Ability to develop and grow customer relationships.
• Ability to work in a team-oriented management environment and independently.
• Ability to manage multiple priorities, complex situations, a diverse team, and client requirements on an ongoing basis.
• Ability to take initiative, prioritize competing assignments, and effectively manage deadlines.
• High proficiency and full functionality in Microsoft Office applications, with the ability to use office management technology effectively.
• Professional and articulate, with good independent judgment and discretion.
• Must be able to work nights, evenings, and holidays as needed, with a flexible schedule.
• Licensing may be required before employment depending on state and/or local laws and regulations.

Nice To Haves

• Facilities management, military, or law enforcement experience.
• Previous payroll, billing, and scheduling experience.

Responsibilities

• Supervise day-to-day event operations and staffing at an assigned client site.
• Manage event supervisors and staff, including hiring, scheduling, payroll, training, coaching, development, support, discipline, and terminations.
• Build, improve, and maintain effective relationships with clients and employees.
• Coordinate support services to meet or exceed financial and operational goals and provide quality customer service.
• Ensure required reporting and contract compliance requirements are met.
• Communicate regularly with the client about issues and events, and address escalated security issues or emergencies appropriately.
• Communicate staffing needs and assist recruiters with identifying, interviewing, and hiring candidates.
• Develop staff through performance management, including coaching, counseling, discipline, training, evaluations, and recognition.
• Keep site READ files updated with policies, company announcements, and job openings.
• Meet contractual scheduled hours while minimizing unbilled overtime.
• Coordinate or conduct site-specific, client-specific, and annual refresher training, and meet corporate training standards.
• Develop and maintain operational procedures and site-specific post orders for emergency reference.
• Manage uniforms, equipment, supplies, and vehicles, including inventories and maintenance checklists.
• Proactively communicate with clients, understand their needs, provide security and technical expertise and solutions, and work toward customer satisfaction.
• Use ABI and WinTeam for scheduling, billing, and reporting, interpreting reports and taking appropriate action.
• Enforce company policies outlined in handbooks, executive memos, and the portal.
• Attend client and security meetings and event walk-throughs.
• Ensure staff are properly debriefed and prepared for each event.
• Prepare and distribute event post orders for employees assigned to each venue or event.
• Ensure compliance with labor laws, including meal and rest periods and check-in/check-out procedures.
• Promote and enforce the Grooming and Appearance Policy.
• Keep the direct manager informed about client concerns, employee performance, guest complaints, injuries, and other important account or event matters.
• Create venue dot maps, deployment sheets, show grids, and related materials.
• Complete and submit paperwork, including incident reports and workers’ compensation filings, and submit the event file to the direct manager.
• Oversee core staffing and key-position succession, and monitor scheduled personnel and shifts.
• Facilitate timely event invoicing, follow up with clients on payment, and investigate and mitigate invoicing or payment impediments with the Finance Manager.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan and disability insurance.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrual of 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED