Event Services Manager - Embassy Suites by Hilton Orlando International Drive

Hilton • Orlando, FL

6d

About The Position

The Event Services Manager oversees event planning and execution at Embassy Suites by Hilton Orlando International Drive. The role manages event documentation, coordinates the transition from Sales to service, and serves as the on-property primary client contact to support smooth event delivery, resolve issues proactively, and provide an exceptional experience. The manager identifies upselling opportunities, builds client relationships throughout the event lifecycle, guides team performance, participates in site visits and pre-event meetings, and resolves guest concerns and service issues under pressure.

Responsibilities

• Manage event documentation and facilitate seamless transitions from Sales to service.
• Serve as the primary on-property client contact to ensure smooth execution, proactive issue resolution, and an exceptional event experience.
• Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience.
• Maintain strong communication with clients throughout the event lifecycle to manage expectations, ensure satisfaction, and encourage repeat business.
• Communicate client requirements, provide direction, and offer feedback and coaching to support consistent, high-level service.
• Participate in client site visits and pre-event meetings, demonstrate product knowledge, and help shape event solutions aligned with client needs.
• Resolve guest concerns, negotiate service adjustments, and address issues calmly and efficiently under pressure.

Benefits

• Access to 110 nights of discounted travel through the Go Hilton program, with room rates as low as $40 per night.
• Employee stock purchase program with a 15% discount on Hilton shares.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support during times of loss.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare plans, including medical, dental, and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed