Embassy Suites by Hilton - Front Office Manager

Schulte Hospitality Group•Memphis, TN

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Manager for an Embassy Suites by Hilton property. The role leads front-office operations and guest service, while supporting the company’s hospitality-focused service culture. The manager oversees room and rate status, room blocking, arrivals, staffing, schedules, employee development, budgets, and coordination with Housekeeping and the Valet Parking provider. The position may serve as Manager on Duty and requires work on nights, weekends, and holidays as necessary.

Requirements

At least three years of experience in a similar leadership role, such as Front Desk Supervisor or Assistant Front Office Manager.
At least a high school education.
Basic math skills.
Ability to communicate effectively verbally and in writing.
Strong leadership skills.
Ability to exceed the expectations of guests and team members.
Excellent time management skills.
In-depth knowledge of hotel Front Desk operations.

Nice To Haves

Post-high-school education is preferred.

Responsibilities

Monitor daily room status, rates, discount rates, and packages.
Maintain a current list of available rooms for walk situations and coordinate room blocking.
Serve as the Front Office Service Champion and create a positive atmosphere for guest relations.
Ensure employees are recognized across areas of responsibility.
Review staffing levels to meet guest service, operational, and financial objectives.
Review comment cards, guest satisfaction results, and other data to identify areas for improvement.
Solicit employee feedback, maintain an open-door policy, and review employee satisfaction results to identify and address concerns.
Ensure effective communication between staff and the Housekeeping team.
Maintain a productive relationship with the Valet Parking provider.
Review the department budget regularly to meet budgeted wages and general expenses.
Check printed registration cards against arrival reports and correct discrepancies.
Ensure prompt and courteous guest service.
Pre-register guests according to standards.
Complete and monitor employee schedules.
Monitor VIP arrivals.
Track room status and readiness for check-in.
Hire, coach, and discipline direct reports.
Interact positively and professionally with guests to resolve issues.
Serve as Manager on Duty as required.
Work nights, weekends, and holidays as necessary.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay, allowing associates to get paid today for work today.
Free telemedicine and virtual mental health care access for all associates starting day one.
Multiple health insurance options.
Multiple life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates in accordance with company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Discounts through the Schulte Savings Marketplace, including event tickets, electronics, and gym memberships.