Embassy Suites by Hilton - Front Office Manager

Schulte Companies•Memphis, TN

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Manager for an Embassy Suites by Hilton property. The role supports the company’s service culture by prioritizing guests and associates, promoting respectful and authentic hospitality, and contributing to a positive workplace. The Front Office Manager oversees front desk operations, guest relations, staffing, employee development, and departmental financial objectives. The position may require work on nights, weekends, and holidays and may serve as Manager on Duty.

Requirements

At least three years of experience in a similar leadership role, such as Front Desk Supervisor or Assistant Front Office Manager.
High school education or equivalent.
Basic math skills.
Ability to communicate effectively verbally and in writing.
Strong leadership skills.
Ability to exceed the expectations of guests and team members.
Excellent time-management skills.
In-depth knowledge of hotel front desk operations.

Nice To Haves

Post-high-school education is preferred.

Responsibilities

Monitor daily room status, rates, discounts, and packages.
Maintain an up-to-date list of available rooms for walk situations and coordinate room blocking.
Serve as the Front Office “Service Champion” and create a positive atmosphere for guest relations.
Ensure employees are recognized across areas of responsibility.
Review staffing levels to meet guest-service, operational, and financial objectives.
Review comment cards, guest satisfaction results, and other data to identify areas for improvement.
Solicit employee feedback, use an open-door policy, and review employee satisfaction results to identify and address employee concerns.
Ensure effective communication between Front Office staff and Housekeeping.
Maintain a productive relationship with the valet parking provider.
Review the department budget regularly to meet wage and general-expense targets.
Check printed registration cards against arrival reports and correct discrepancies.
Ensure prompt and courteous service to guests and preregister guests according to standards.
Complete and monitor employee schedules.
Monitor VIP arrivals and track room status and readiness for check-in.
Hire, coach, and discipline direct reports.
Interact positively and professionally with guests to resolve issues.
Act as Manager on Duty as needed.
Work nights, weekends, and holidays as necessary.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay, allowing associates to get paid today for work today.
Free telemedicine and virtual mental health care access for all associates starting on day one.
Multiple health insurance options.
Life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates, in accordance with company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Discounts on event tickets, electronics, gym memberships, and more through Schulte Savings Marketplace.