Front Desk Supervisor - Embassy Suites by Hilton Atlanta Buckhead

Hilton • Atlanta, GA

3h

About The Position

The Front Desk Supervisor oversees daily front office operations at Embassy Suites by Hilton Atlanta Buckhead and helps deliver memorable guest experiences. The role leads the front office team, supports efficient check-ins and check-outs, responds to guest needs, and maintains effective lobby coverage. The supervisor also schedules and assigns work, leads pre-shift meetings, and provides training, guidance, and feedback.

Requirements

• Demonstrate a passion for hospitality.
• Act with integrity and do the right thing.
• Inspire others through leadership.
• Believe in teamwork and take ownership and accountability.
• Bring urgency and discipline to work.

Responsibilities

• Supervise front office team members as they perform front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery.
• Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in-the-moment feedback.
• Respond directly to guest inquiries and concerns and support team members with complex or escalated issues.
• Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency.

Benefits

• Access to 110 nights of discounted travel, with room rates as low as $40 per night through the Go Hilton travel program.
• Employee stock purchase program offering Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare benefits, including health plans, dental care, and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed