Front Desk Supervisor | Homewood Suites by Hilton | Wilmington, DE

PM Hotel Group•Wilmington, DE

4d•Onsite

About The Position

The Front Desk Supervisor leads the front desk team and supports effective collaboration and teamwork among front desk staff. The role contributes to staffing, scheduling, and expense management while helping ensure that front office operations meet hotel standards. It involves communicating clearly and professionally in a fast-paced environment, training and guiding staff, performing daily front desk tasks, supporting performance and attendance monitoring, and balancing daily financial paperwork.

Requirements

High school diploma or equivalent.
One to three years of related experience.
Ability to contribute to a collaborative and diverse team dynamic.
Ability to quickly assess situations and create effective resolutions to problems.
Passion for customer service.
Clear communication and a high level of professionalism.
Ability to accommodate varying schedules, including nights, weekends, and holidays.
Ability to stand or sit, carry or lift up to 50 pounds, walk, bend or twist, and climb stairs.

Responsibilities

Promote effective collaboration and teamwork among front desk staff.
Provide training and guidance to front desk staff on hotel standard operating procedures and departmental standards.
Step in to complete daily hotel front desk tasks.
Assist the Guest Services Manager with monitoring performance and attendance.
Balance daily paperwork, including the cash drawer, deposits, credit-card reconciliation, and batch submissions.
Contribute to staffing, scheduling, and expense management.