Front Desk Supervisor | Homewood Suites by Hilton | Wilmington, DE

PM New•Wilmington, DE

2d•Onsite

About The Position

The Front Desk Supervisor leads the hotel’s front desk team and supports effective collaboration and teamwork among front desk staff. The role combines front-office guest service with leadership development and business operations, including staffing, scheduling, and expense management. The supervisor provides training and guidance on hotel standard operating procedures and departmental standards, steps in to complete daily front desk tasks, assists the Guest Services Manager with monitoring performance and attendance, and balances daily paperwork such as cash drawers, deposits, credit card reconciliations, and batch submissions. The position requires clear, professional communication in a fast-paced environment and flexibility to work varying schedules, including nights, weekends, and holidays. It also involves frequent standing or sitting, walking, lifting and carrying up to 50 pounds, bending, twisting, and climbing stairs.

Requirements

High school diploma or equivalent.
One to three years of related experience.
Ability to contribute to a collaborative and diverse team dynamic.
Ability to quickly assess situations and develop effective resolutions to problems.
Strong customer service orientation.
Clear communication and a high level of professionalism.
Ability to accommodate varying schedules, including nights, weekends, and holidays.
Ability to perform the physical activities described, including lifting and carrying up to 50 pounds.

Responsibilities

Promote effective collaboration and teamwork among front desk staff.
Provide training and guidance to front desk staff on hotel standard operating procedures and departmental standards.
Complete daily hotel front desk tasks as needed.
Assist the Guest Services Manager with monitoring staff performance and attendance.
Balance daily paperwork, including cash drawers and deposits, reconciling credit cards, and submitting batches.
Participate in front-office staffing, scheduling, and expense management.