District Manager Jobs

About The Position

Requirements

• 5-7 years of experience in parts and service management, operations management, or customer support within relevant industries.
• Exceptional verbal and written communication skills, with strong relationship-building and networking abilities to establish and maintain trustworthy partnerships with dealers and customers.
• Demonstrated negotiation and conflict resolution skills to effectively manage dealer agreements and challenging interactions.
• Strong understanding of mechanical principles and troubleshooting skills necessary for effective dealer support and technical advice.
• Skilled in using performance data to drive accountability, implement impactful changes in dealer operations, and ensure accuracy in performance analysis.
• Maintain a positive and constructive attitude when tackling challenges, proactively identifying and implementing innovative, actionable solutions that drive team success and organizational growth
• Experience leading team meetings and presenting ideas clearly to foster engagement and alignment.
• Ability to mentor and coach team members, promoting a culture of collaboration and high performance.
• Required to travel 50-75% of the time within the assigned district, including air travel, a clean driving record and valid driver’s license.

Nice To Haves

• Bachelor's degree in a relevant field; candidates with an Associate’s degree or equivalent education combined with extensive relevant experience may also be considered.

Responsibilities

• Develop an understanding of the assigned District, including market potential, customer demographics, and competitive awareness.
• Collaborate with dealerships to ensure quality experiences at all operational levels, fostering high customer satisfaction.
• Build and maintain relationships throughout the dealer organization to achieve common goals and objectives.
• Manage day-to-day activities, plans, goals, and financial resources.
• Communicate customer and dealer needs effectively to relevant departments.
• Contribute to the development of annual district strategies and individual dealer plans to support business objectives.
• Drive district parts sales and effective stocking behaviors to meet Annual Operating Plan (AOP) targets through proactive dealer engagement.
• Promote parts and service programs at dealerships to ensure comprehensive knowledge of company policies and procedures.
• Advise dealership staff on service and maintenance practices for contracted products, enhancing service quality.
• Support potential new dealerships in establishing their parts/service departments and assist in evaluating their capabilities.
• Provide assistance during dealer termination processes as needed.
• Support dealer performance through daily interactions, quarterly Parts/Service reviews, and action plan meetings.
• Assist in creating actionable plans to encourage buy-in from dealer principals, parts managers, and service managers.
• Ensure execution of action plan items to uphold compliance and drive continuous improvement.
• Engage jointly with the dealer and dissatisfied customers to efficiently resolve complaints, ensuring timely responses and follow-ups on resolutions and satisfaction surveys.
• Provide technical resources during challenging situations, demonstrating a commitment to excellent customer service.

Benefits

• salary plus potential of annual bonus based on your performance
• medical
• dental
• vision
• prescription
• 401(k) match
• short & long term disability
• health & flexible spending accounts
• employee assistance program
• life & AD&D insurance
• military and jury duty differential pay
• tuition reimbursement program
• work flex policy
• equipment rental program
• paid volunteer opportunities
• community non-profit donation match
• paid vacation
• holiday
• sick
• bereavement
• parental leave