District Manager

Wendy's (Delight Restaurant Group)•Chesapeake, WV

20d•$65,000 - $75,000

About The Position

The District Manager manages daily district operations to achieve sales, profits, customer satisfaction, and human resource management objectives while following Company guidelines and ethical business practices. The role is responsible for creating and maintaining a “Delight Every Customer” environment and receives training and tools from the Company to support success. The District Manager ensures appropriate staffing, develops restaurant and management teams, and supports recruitment, retention, performance feedback, training, and development. The role oversees food safety, quality, service, cleanliness, brand protection, and compliance across assigned restaurants through visits, inspections, coaching, and corrective action. The position also drives sales and profitability against budgets and prior-year results, oversees marketing plans and product rollouts, and monitors restaurant budgets, food and labor costs, and profit-and-loss results. Other duties may be assigned or required. The role reports to the Regional VP of Operations.

Requirements

High school diploma required.
At least 18 years old.
Minimum of 5 years of restaurant operations experience in the restaurant industry, or an equivalent combination of education and experience.
Ability to learn and apply Company standard operating procedures.
Ability to learn and apply HR policies and procedures.
P&L analysis and corrective-measure skills.
Demonstrated experience in supervisory practices.
Demonstrated experience interviewing and identifying high-performing candidates.
Knowledge of applicable federal, state, and local employment laws.
Ability to execute training and development practices.
Strong PC skills.
Ability to satisfactorily complete recommended training programs such as Serve Safe and Phase Training.
Food Safety Certification.

Nice To Haves

College degree preferred.
Multi-unit restaurant management experience preferred.

Responsibilities

Manage daily district operations to achieve sales, profit, customer satisfaction, and human resource management objectives.
Ensure proper staffing levels, monitor labor availability, support workforce diversity, and maintain recruitment, recognition, retention, and staffing plans for restaurant management.
Ensure timely performance feedback, performance management, and performance reviews.
Develop subordinate employees and provide restaurant management training and development; achieve certified training restaurant goals.
Ensure food safety procedures comply with Company policies and health and sanitation regulations, and take corrective action as appropriate.
Conduct working restaurant visits with restaurant management to improve quality, service, cleanliness, and food product quality across all day parts.
Monitor customer service standards and implement corrective actions as needed.
Protect the Wendy’s brand and Company assets by ensuring compliance with Company policies and procedures.
Evaluate store performance using Company inspection forms and coach or retrain managers as required.
Maximize sales against budget and prior-year goals, including execution of national and local marketing programs.
Develop local restaurant marketing plans and manage assigned restaurant requirements for new product rollouts and procedures.
Maximize profit against budget and prior-year goals by reviewing restaurant budgets, monitoring food and labor costs, and using profit-and-loss statements to track results and take corrective action.
Apply knowledge of restaurant operations, budgeting, accounting, and administrative procedures to support sales growth, cost analysis, and profitability.
Perform other duties as assigned or required.