Dispatcher Jobs

About The Position

Requirements

• At least 5 years of experience dealing with customers.
• At least 1 year of dispatching and/or logistics experience.
• Customer-service focus, including the ability to communicate diplomatically and solve problems.
• Experience writing and implementing processes and procedures.
• Strong analytical skills and the ability to recognize opportunities to improve business results.
• Excellent verbal and written English communication skills.
• GED equivalent, high school diploma, or higher degree preferred.

Nice To Haves

• GED equivalent, high school diploma, or higher degree preferred.

Responsibilities

• Maintain fuel inventory for Parkland fuel locations and provide backup for Account Managers’ keep-fill sites.
• Assign drivers to trucks and routes using independent judgment to support efficiency, customer satisfaction, profitability, and safety.
• Manage schedule changes caused by driver absences, business changes, or vehicle maintenance.
• Adjust assignments and routes as needed and communicate changes to relevant stakeholders.
• Report service failures to the Logistics Manager with an incident report and notify affected stakeholders.
• Serve as the primary point of contact for drivers and troubleshoot concerns.
• Manage and escalate onsite emergencies reported by drivers in accordance with company, environmental, health, safety, and security guidelines.
• Log and report emergency delivery details.
• Review and analyze previous-day deliveries to verify route adherence and efficiency.
• Cover extra shifts when needed and facilitate scheduled on-call shifts while maintaining accurate driver routes.
• Record customer orders, dispatch orders to drivers, provide Bills of Lading to the Administrative team, and verify order accuracy.
• Monitor key performance data to anticipate customer service problems, opportunities, and risks.
• Coordinate with drivers to resolve issues arising in transit or during delivery and determine solutions that meet customer needs.
• Coordinate with management, drivers, and customers to fulfill customer orders.
• Report problems to the supervisor in a timely and accurate manner and follow up to ensure resolution.
• Monitor truck GPS units to support order processing and locate drivers and trucks in an emergency.
• Schedule inbound and outbound trucks daily.
• Maintain effective relationships with truck drivers and customers to ensure their needs are met.
• Perform other duties and responsibilities as required by the immediate supervisor.

Benefits

• Medical coverage, including PPO and HDHP plans.
• Wellness program with up to $1,000 per year in Healthcare Rewards.
• Dental insurance.
• Vision insurance.
• Company-paid life insurance.
• Long-term disability insurance.
• Short-term disability insurance.
• 401(k) with a generous company match.