Delivery Dispatcher

Irving Oil • Concord, NH

6d • $23 - $29 • Onsite

About The Position

The Delivery Dispatcher coordinates and manages events that can affect delivery drivers’ workdays, balancing driver safety with daily customer requirements. The role supports delivery drivers and collaborates with internal and external customers. It receives and prioritizes emergency and non-emergency calls, records information for work orders, and coordinates scheduled work with Load Builders and field representatives. The Dispatcher communicates status updates to Operations Managers and other internal parties, maintains call center metrics, and provides guidance to CSRs and Sales Representatives on codes, technician schedules, and customer requests. The expected hourly range is $23.00–$28.75, with placement based on relevant experience, qualifications, and skills.

Requirements

• Strong attention to detail.
• Organized.
• Communication skills.
• Team player able to accept shared responsibility.
• 3–5 years’ experience in dispatch or a related field; preferably in a contact center or transportation environment.
• Diploma/high school equivalent, as listed under job requirements for education.

Nice To Haves

• Post-secondary degree or equivalent experience is an asset.

Responsibilities

• Receive emergency and non-emergency customer calls, record significant information for work orders, and dispatch calls according to priority.
• Partner with Load Builders and maintain communication with customers and field representatives while executing scheduled work.
• Apply policies and procedures appropriately, identify critical processes, and understand sales processes to help ensure customers are billed appropriately.
• Deliver status updates and relevant information to Operations Managers and other internal parties.
• Recommend and implement ways to optimize performance and proactively resolve issues, including determining who should assist with jobs requiring two people.
• Maintain call center metrics, including average handle time, after-call work, and returned calls.
• Guide CSRs and Sales Representatives on building and gas codes, technician schedules, and whether the company can fulfill customer requests.

Benefits

• Annual bonus plan.
• 401(k) company match up to 4%.
• Flexible benefits plan with three coverage levels, effective on the first day of the month following hire.
• Paid vacation, with an annual option to purchase additional vacation.
• 24/7 access to an Employee & Family Assistance Program.
• Paid volunteer day, company volunteer opportunities, and a donation matching program.
• Onsite collaborative work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED