Delivery Dispatcher

Irving Oil•Concord, NH

15h

About The Position

As a Seasonal Delivery Dispatcher, you will coordinate and manage events that can affect delivery drivers’ days. The role balances driver safety with meeting customer requirements. Success depends on supporting delivery drivers and collaborating directly with internal and external customers. You will receive and prioritize customer calls, coordinate with Load Builders and field representatives, apply company policies and sales processes, and provide updates to Operations Managers and other internal parties. You will also make time-sensitive decisions, maintain call center metrics, recommend ways to improve performance, and guide CSRs and Sales Representatives on codes, technician schedules, and the company’s ability to fulfill customer requests. The expected hourly range is $23.00–$28.75. Placement within the range depends on relevant experience, qualifications, and skills. A post-secondary degree or equivalent experience is an asset; the listed education requirement is Diploma/High School Equivalent.

Requirements

Strong attention to detail.
Organizational skills.
Communication skills.
Problem-solving skills.
Collaboration skills.
3–5 years’ experience in dispatch or a related field.
Diploma or high school equivalent, as listed under Job Requirements – Education.

Nice To Haves

Post-secondary degree or equivalent experience is an asset.
Dispatch experience in a contact center or transportation environment is preferred.

Responsibilities

Receive emergency and non-emergency customer calls, record significant information, and prioritize calls by importance.
Partner with Load Builders to maintain communication between customers and field representatives while executing scheduled work.
Apply policies and procedures and understand sales processes to ensure customers are billed appropriately.
Prioritize work, escalate emergency calls when required, and reschedule less critical work.
Provide status updates and relevant information to Operations Managers and other internal parties.
Recommend and implement ways to optimize performance and proactively resolve issues.
Make difficult, time-sensitive decisions in support of business objectives.
Maintain call center metrics, including Average Handle Time, after-call work, and returned calls.
Guide CSRs and Sales Representatives on building and gas codes, technician schedules, and the company’s ability to fulfill customer requests.