Delivery Dispatcher
About The Position
As a Seasonal Delivery Dispatcher, you will coordinate and manage events that can impact delivery drivers’ days. The goal is to balance driver safety with meeting customer requirements. Success depends on supporting delivery drivers and collaborating directly with internal and external customers. The position receives and prioritizes emergency and non-emergency customer calls, coordinates scheduled work with Load Builders and field representatives, and communicates status updates to Operations Managers and other internal parties. It also applies company policies and procedures and knowledge of Sales Processes to ensure appropriate customer billing. The dispatcher makes time-sensitive decisions, escalates emergencies, reschedules less critical work, maintains call center metrics, and provides guidance to CSRs and Sales Representatives on codes, technician schedules, and customer requests. The expected hourly range is $23.00–$28.75. Placement within the range is based on relevant experience, qualifications, and skills.
Requirements
- Strong attention to detail.
- Organizational skills.
- Communication skills.
- Problem-solving skills.
- Collaboration skills.
- 3–5 years’ experience in dispatch or a related field.
Nice To Haves
- Post-secondary degree or equivalent experience is an asset.
- Dispatch experience in a contact center or transportation environment is preferred.
Responsibilities
- Receive emergency and non-emergency customer calls, record significant information, and prioritize calls by importance.
- Partner with Load Builders to maintain communication with customers and field representatives in executing scheduled work.
- Apply policies, procedures, and knowledge of Sales Processes to ensure customers are billed appropriately.
- Prioritize work, escalate emergency calls when required, and reschedule less critical work.
- Provide status updates and pertinent information to Operations Managers and other internal parties.
- Recommend and implement ways to optimize performance and proactively resolve issues.
- Make difficult, time-sensitive decisions to support business objectives.
- Maintain call center metrics, including Average Handle Time, after-call work, and returned calls.
- Guide CSRs and Sales Representatives on building and gas codes, technician schedules, and the company’s ability to fulfill customer requests.
Benefits
- Annual bonus plan.
- 401(k) company match up to 4%.
- Paid vacation, with an annual option to purchase additional vacation.
- Annual wellness allowance.
- Paid personal care days.
- 24/7 Employee & Family Assistance Program.
- Collaborative work environment that cultivates individual growth.
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
