Dispatcher

Airtron • Charlotte, NC

20d

About The Position

The Dispatcher provides operational support by scheduling and dispatching field service employees to customer homes. The role partners with customer service representatives and management and completes applicable administrative duties. It also supports customer service, coordinates calls and resources, and helps maintain positive customer relations. Duties may vary by location.

Requirements

• High school diploma or GED.
• 2–4 years of experience working in an office setting, with at least 20% of daily duties assisting customers over the phone.
• General computer competency, including at least 1 year of experience with Microsoft Excel, Word, and Outlook.
• Ability to communicate effectively in English, verbally and in writing.
• Ability to work overtime with little notice; weekend hours may be required.
• Customer service mindset.
• Ability to work independently and as part of a team.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment.
• Strong organizational skills, attention to detail, and ability to multitask.
• Willingness to learn and be part of a team.
• Positive attitude and team-player approach.
• Ability to build positive relationships with internal and external customers.
• Willingness and ability to collaborate with all levels of the organization.
• Safety mindset and acceptance of a safety culture.

Nice To Haves

• Experience in an HVAC setting or large service organization.
• Completed college coursework.

Responsibilities

• Route service calls and provide scheduling advice to technicians and customers.
• Communicate promptly and effectively with customer service representatives, technicians, and management.
• Provide administrative assistance to other departments that overlap with the Service department.
• Answer phones, schedule customers, and assist customers with inquiries as needed.
• Manage data entry, including use of email, text messages, and other communication tools to efficiently route manpower and other resources throughout the day.
• Maintain good customer relations and resolve customer claims and complaints fairly, effectively, and in accordance with consumer laws.
• Follow company policies and procedures, including safety policies.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED