Dispatcher

Chenega Global Protection•Greenbelt, MD

13d

About The Position

The Dispatcher serves as a critical communications link during emergency and routine operations. The role receives emergency and non-emergency calls, monitors security and life safety systems, coordinates response efforts, and communicates with emergency personnel and external agencies. The Dispatcher works in a fast-paced environment requiring sound judgment, attention to detail, and composure under pressure, supporting the safety and security of personnel, facilities, and visitors through effective emergency communications and incident management.

Requirements

High school diploma or GED.
At least one year of dispatch, emergency communications, public safety, security, or related experience.
Ability to obtain and maintain a DoD security clearance.
Proficiency with computer systems, data entry, and communication equipment.
Strong verbal and written communication skills.
Ability to remain calm and make sound decisions in stressful or emergency situations.
Ability to work varying shifts, including nights, weekends, holidays, and overtime as required.
APCO Certification.
Successfully pass background and drug screening.
Knowledge of dispatch operations, emergency response procedures, and communication protocols.
Ability to multitask, prioritize competing demands, and manage multiple communication channels simultaneously.
Strong organizational skills and attention to detail.
Ability to maintain confidential and sensitive information.
Proficiency with Microsoft Office applications and other business systems.
Effective problem-solving and critical-thinking skills.
Ability to work independently and collaboratively within a team environment.
Strong recordkeeping and report-writing abilities.

Nice To Haves

Previous 911, public safety, emergency communications, law enforcement, military, or security dispatch experience.
Emergency Service Telecommunicator certification.
CPR and First Aid certification.
Experience using computer-aided dispatch (CAD) systems, CCTV monitoring platforms, and emergency notification systems.
Familiarity with NCIC, Ohio Law Enforcement Gateway (OHLEG), or similar law enforcement databases.
FEMA Incident Command System (ICS) training, including ICS-100 and IS-700 certifications.

Responsibilities

Receive, prioritize, and dispatch emergency and non-emergency calls in accordance with established procedures.
Monitor security and life safety systems, including alarms, radio communications, and CCTV systems.
Coordinate and communicate with emergency responders, security personnel, and outside agencies during incidents and emergencies.
Use emergency notification systems and communication platforms to disseminate emergency information when authorized.
Maintain accurate, detailed incident documentation, including chronological records of events and dispatch activities.
Complete daily dispatch logs, activity reports, and other required records.
Monitor multiple communication channels simultaneously and respond appropriately to changing situations.
Provide timely and professional customer service to callers, employees, and emergency responders.
Support emergency preparedness and continuity operations during severe weather events, natural disasters, and other emergency situations.
Perform other duties as assigned.