Dispatcher

Lex Cooling, Heating, Plumbing and Electric•Plano, TX

12d•$20 - $25•Onsite

About The Position

Lex Air Conditioning is seeking a customer-focused Dispatcher to coordinate HVAC and plumbing operations. The Dispatcher connects customers, field technicians, and office staff, helping technicians stay on schedule, keeping customers informed, and resolving issues throughout the day. This office-based role requires frequent computer use and phone communication in a fast-paced environment where schedules and priorities may change.

Requirements

At least 2 years of dispatching experience.
Excellent verbal and written communication skills.
Strong organizational skills and the ability to manage multiple priorities.
A customer-first mindset and the ability to solve problems under pressure.
Comfort working in a fast-paced environment where schedules and priorities can change throughout the day.
Basic computer proficiency and experience using scheduling or call center software.
A dependable, proactive attitude and willingness to work collaboratively.

Nice To Haves

Call center experience is strongly preferred.
ServiceTitan experience is a plus.

Responsibilities

Coordinate daily schedules for HVAC and plumbing technicians and assign service calls efficiently.
Dispatch technicians as jobs are completed, balance workloads, and help optimize routes and response times.
Communicate scheduling updates, estimated arrival times, and service expectations to customers.
Schedule return appointments when parts arrive and help ensure jobs are completed promptly.
Coordinate on-call technician schedules and communicate maintenance agreement details to customers and technicians.
Maintain accurate, up-to-date customer records and service information.
Identify scheduling challenges, adjust plans when priorities change, and keep management informed of operational concerns.
Collaborate with technicians, office staff, and leadership to deliver a smooth service experience.