Public Transit Dispatcher (Part-Time)

Van Buren County•Bangor, MI

4d•$23 - $28

About The Position

The Public Transit Dispatcher schedules rides by matching drivers, hours, and vehicles to assigned duties; prepares daily manifests; reconciles pickups in real time; and helps drivers contact riders or caregivers. The role coordinates drivers and vehicles at a fast pace to meet customer requests within the service design and schedules employees and vehicles for maintenance, operational, and administrative duties. It also reconciles daily statistics and fares for monthly and yearly reporting and assists with bookkeeping and clerical work as needed. The dispatcher may perform minor lead dispatch duties during the Lead Dispatcher’s absences and carries out other tasks assigned by management. Daily operational guidance is provided by the Lead Dispatcher. This is a safety-sensitive position under Federal Transit Administration regulations. The position is included in the drug and alcohol testing pool and is subject to reasonable-suspicion and post-accident drug and alcohol testing. Performance is evaluated based on this job description, attendance, dispatch proficiency, bookkeeping records, and compliance with organizational rules, policies, procedures, and safety regulations.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
CDL driving experience in transit bus operations.
Excellent employment attendance and performance record.
Excellent public relations and customer service skills.
Ability to type at least 30 words per minute.
Knowledge of the service area.
Working knowledge of Microsoft Office, with strong proficiency in Word, Excel, Outlook, and PowerPoint.
Professional, courteous communication, appropriate customer etiquette, and efficient telephone skills.
Ability to understand requests, information, and directions while gathering information quickly and accurately.
Ability to initiate tasks independently.
Ability to learn and grasp new concepts, practices, and procedures.
Ability to learn and operate software used in transit operations.
Ability to schedule requests consistently with minimal mistakes or exceptions.

Nice To Haves

Spanish as a second language is preferred and desirable.

Responsibilities

Schedule rides weekly by matching drivers, hours, and vehicles to duties.
Create daily manifests for each run and reconcile pickups in real time.
Assist drivers in contacting riders and/or caregivers.
Coordinate drivers and vehicles to meet customer requests within the service design.
Schedule employees and vehicles for maintenance, operational, and administrative duties.
Reconcile daily statistics and fares collected, and assemble information for monthly and yearly reporting.
Assist with general bookkeeping and clerical tasks as needed.
Perform minor lead dispatch duties during the Lead Dispatcher’s absences.
Take telephone requests for service and provide accurate estimated pickup times (ETAs).
Process and file pre-booked and standing orders.
Handle multi-line telephone calls while managing radio dispatch communications and office operations.
Assign clients to appropriate vehicles and process client referral forms from start to finish.
Keep general public files updated.
Monitor vehicle locations and calculate movement patterns for efficient operations.
Dispatch pickup addresses to drivers by radio using correct FCC radio procedures.
Maintain accurate Call Information Sheets for evaluation purposes as necessary.
Make immediate temporary or emergency decisions to keep the system functional or operational during short periods without management.
Keep dispatch and office equipment operational by following manufacturer instructions and established procedures.
Perform other duties assigned by management, verbally or in writing.
Complete training needed to operate newly acquired software proficiently.