Transit Dispatcher

Tohono O•Sells, AZ

6d•Onsite

About The Position

Under general supervision, communicates and coordinates routes and schedules for non-emergency medical transportation for clients on and off the Tohono O'odham Nation. Work is normally reviewed upon completion, with occasional spot checks while in process, to ensure accuracy, timeliness, and conformance to established standards. Major work tasks are covered by instructions or procedures, and unusual situations are referred to a supervisor. The position is located in Sells, Arizona. The Transit Dispatcher communicates with drivers, clients, the public, and medical staff; handles transportation requests and eligibility priorities; maintains appointment and patient information; prepares daily transportation manifests; and supports accurate records, reporting, and patient confidentiality. Other job-related duties may be assigned, and the incumbent contributes to a team effort.

Requirements

High school diploma or General Education Diploma and three years of work experience in dispatch communications, or an equivalent combination of training, education, and work experience demonstrating the ability to perform the job duties.
Type at least 30 words per minute.
Demonstrate 60 percent proficiency in grammar, spelling, and math.
Upon recommendation for hire, complete a criminal background and National FBI check, including a 39-month Motor Vehicle Record, to determine suitability for hire.
May be required to possess and maintain a valid driver's license, with no DUIs or major traffic citations within the last three years.
If required to operate program vehicles, meet the Tohono O'odham Nation tribal employer's insurance requirements to receive a driver's permit.
Depending on department needs, demonstrate fluency in both the Tohono O'odham Language and English as a condition of employment.
Knowledge of Tohono O'odham culture, customs, and traditions.
Knowledge of applicable federal, state, and tribal laws, regulations, and requirements, including patient rights and confidentiality.
Knowledge of department organization, functions, objectives, policies, and procedures.
Knowledge of locations within the districts, communities, and medical facilities on the Tohono O'odham Nation and in the Tucson and Phoenix areas.
Knowledge of standard two-way radio dispatch practices and procedures and current FCC transmission guidelines.
Skill in operating word-processing, spreadsheet, and database software.
Skill in evaluating situations, making effective decisions under pressure, and taking appropriate action.
Skill in preparing operational and financial reports.
Skill in providing superior customer service to internal and external customers.
Skill in compiling data into useful statistical information.
Ability to communicate efficiently and effectively verbally and in writing.
Ability to use proper radio communication techniques in accordance with FCC rules and regulations.
Ability to operate base radio and monitoring equipment.
Ability to exercise independent judgment.
Ability to establish and maintain positive and effective working relationships with employees and the general public.
Ability to interpret applicable federal, state, county, and local laws, regulations, and requirements.
Ability to maintain privileged and confidential information.
Ability to work extended hours, various work schedules, and travel occasionally.
Ability to work independently and meet strict timelines.

Responsibilities

Operate radios and transmit accurate messages to Transit Drivers.
Receive, record, track, relay, and respond to telephone and two-way radio messages from drivers and the public in accordance with Federal Communications Commission transmission guidelines.
Coordinate activities between the Health Transportation Service and medical staff at Sells Hospital and the Santa Rosa and San Xavier clinics.
Respond to client calls and provide information about services, schedules, and routes.
Obtain and analyze transportation requests and determine eligibility and priority.
Ensure communications equipment is in working order and schedule equipment repairs.
Retrieve and maintain patient appointment schedules from medical facilities.
Prepare and deliver daily transportation manifests for drivers.
Maintain patient information and eligibility listings.
Report accidents and collect, compile, and submit accident data.
Establish and maintain a filing and retrieval system according to established policies and procedures.
Enter data into a database and verify its accuracy.
Maintain and support patients' rights, including protecting confidential patient information in accordance with applicable laws and Tohono O'odham Nation policies and practices.
Perform other job-related duties as assigned and contribute to a team effort.