Transit Dispatcher

Tohono O'odham Nation•Sells, AZ

1d•Onsite

About The Position

The Transit Dispatcher works under general supervision to communicate and coordinate routes and schedules for non-emergency medical transportation for clients on and off the Tohono O'odham Nation. Work is normally reviewed upon completion, with occasional spot checks during the process, to ensure accuracy, timeliness, and compliance with established standards. Major tasks are covered by instructions or procedures, and unusual situations are referred to a supervisor. The position is located in Sells, Arizona. The dispatcher coordinates with transit drivers, clients, Health Transportation Service staff, and medical facilities, while maintaining transportation, appointment, eligibility, and patient records. The role also requires protecting confidential patient information and contributing to a team effort.

Requirements

High school diploma or General Education Diploma and three years of work experience in dispatch communications, or an equivalent combination of training, education, and work experience demonstrating the ability to perform the duties.
Ability to type at least 30 words per minute.
Demonstrate at least 60% proficiency in grammar, spelling, and mathematics.
Knowledge of Tohono O'odham culture, customs, and traditions.
Knowledge of applicable federal, state, and tribal laws, regulations, and requirements, including patient rights and confidentiality.
Knowledge of department organization, functions, objectives, policies, and procedures.
Knowledge of locations within the districts, communities, and medical facilities on the Tohono O'odham Nation and in the Tucson and Phoenix areas.
Knowledge of standard two-way radio dispatch practices and procedures and current FCC transmission guidelines.
Skill in operating word-processing, spreadsheet, and database software.
Skill in evaluating situations, making effective decisions under pressure, and taking appropriate action.
Skill in preparing operational and financial reports, compiling data into useful statistical information, and providing superior customer service.
Ability to communicate efficiently and effectively verbally and in writing, use proper radio communication techniques in accordance with FCC rules, and operate base radio and monitoring equipment.
Ability to exercise independent judgment, work independently, meet strict timelines, and establish and maintain effective working relationships with employees and the public.
Ability to interpret applicable federal, state, county, and local laws, regulations, and requirements and maintain privileged confidential information.
Ability to work extended hours and various work schedules and to travel occasionally.
Upon recommendation for hire, successfully complete a criminal background check, National FBI check, and 39-month Motor Vehicle Record review to determine suitability for hire.
May be required to possess and maintain a valid driver's license, with no DUIs or major traffic citations within the last three years.
If required to operate program vehicles, meet the Tohono O'odham Nation tribal employer's insurance requirements for a driver's permit.

Nice To Haves

Depending on department needs, fluency in both the Tohono O'odham language and English may be required as a condition of employment.

Responsibilities

Operate radios and transmit accurate messages to Transit Drivers.
Receive, record, track, relay, and respond to telephone and two-way radio messages from drivers and the public in accordance with Federal Communications Commission (FCC) transmission guidelines.
Coordinate activities between the Health Transportation Service and medical staff at Sells Hospital and the Santa Rosa and San Xavier clinics.
Receive client calls and provide information about services, schedules, and routes.
Obtain and analyze transportation requests and determine eligibility and priority.
Ensure communications equipment is in working order and schedule equipment repairs.
Retrieve and maintain patient appointment schedules from medical facilities.
Prepare and deliver daily transportation manifests for drivers.
Maintain patient information and eligibility listings.
Report accidents appropriately and collect, compile, and submit accident-reporting data.
Establish and maintain a filing and retrieval system in accordance with established policies and procedures.
Enter data into databases and verify accuracy.
Support patients’ rights and protect confidential patient information in accordance with applicable confidentiality laws and Tohono O'odham Nation policies and practices.
Perform other related duties as assigned and contribute to a team effort.