Public Transit Coordinator
About The Position
MediDrive is seeking a Public Transit Coordinator to support the integration and optimization of public transit solutions within the Colorado Non-Emergency Medical Transportation (NEMT) program. The role coordinates with regional transit authorities, promotes appropriate use of fixed-route transportation, and helps ensure members have access to safe, cost-effective transit options when clinically appropriate. It contributes to reducing transportation costs while improving member independence and access to care. This is a hybrid role, with work from the Denver, Colorado (Englewood area) office as needed, potentially multiple days in some weeks. The coordinator works with members, providers, transit agencies, community organizations, and internal teams to facilitate public transit use. The position supports transit-pass programs, resolves service concerns, monitors program performance, and ensures activities comply with Medicaid regulations, ADA requirements, and MediDrive policies and procedures.
Requirements
- High school diploma or equivalent required.
- 1–3 years of experience in transportation coordination, dispatching, logistics, or call center operations.
- Willingness to work a hybrid schedule and attend the Denver, Colorado (Englewood area) office as needed, potentially multiple days in some weeks.
- Valid driver’s license and ability to travel locally as needed.
- Strong knowledge of public transit systems, routing, and scheduling.
- Excellent communication and interpersonal skills, including the ability to educate and guide members and explain transit systems to diverse populations.
- Analytical skills to evaluate utilization and performance trends.
- Strong organizational and coordination skills, with the ability to manage multiple priorities.
- Ability to work cross-functionally with multiple stakeholders.
- Proficiency in Microsoft Office Suite and transportation management systems.
- Attention to detail and focus on accuracy and compliance.
Nice To Haves
- Associate’s degree.
- Experience in NEMT, Medicaid transportation, or public transit systems.
- Familiarity with Colorado transit systems and regional transportation authorities.
- Strong understanding of fixed-route transit, accessibility considerations, and member eligibility criteria.
Responsibilities
- Collaborate with local and regional transit authorities across Colorado to integrate public transportation into the NEMT program and support alignment with HCPF requirements and program guidelines.
- Develop and implement strategies to increase eligible members’ appropriate use of fixed-route bus and rail services.
- Help members understand and navigate transit routes, schedules, transfers, and accessibility accommodations.
- Educate members, case managers, and healthcare facilities about public transit options and benefits, and conduct outreach sessions to promote utilization.
- Coordinate the distribution and management of transit passes, vouchers, or fare programs in accordance with program requirements.
- Resolve member or provider concerns related to public transit services in a timely and effective manner.
- Track and analyze performance indicators, including transit utilization, cost savings, member satisfaction, and on-time performance.
- Prepare and deliver reports to leadership on transit usage trends, optimization opportunities, and program performance.
- Build and maintain relationships with transit agencies, community organizations, and stakeholders across Colorado.
- Ensure activities comply with Medicaid regulations, ADA requirements, and MediDrive policies and procedures.
- Work with Customer Service, Operations, Network, and Clinical teams to coordinate care and ensure appropriate mode assignment.
- Participate in special projects and perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
