Dispatcher

Costa Solutions, LLC • La Porte, TX

20d • $21 - $26 • Onsite

About The Position

The Dispatcher coordinates and monitors daily truck transportation activities to ensure freight moves safely, efficiently, and on time. The role communicates with drivers, warehouse personnel, customers, vendors, and management to coordinate deliveries, manage schedules, resolve transportation issues, and maintain accurate dispatch records. Performance is evaluated on accurate and efficient dispatch coordination, effective communication, reliable recordkeeping, support for on-time pickups and deliveries, adherence to safety and compliance procedures, and prompt responses to operational issues.

The position is primarily office-based within a warehouse setting. Work may involve warehouse areas with varying temperatures, including freezer, refrigerator, climate-controlled, and non-climate-controlled areas, as well as some outdoor exposure. The employee may encounter moving mechanical parts, vibrations, two-way forklift traffic, and loud noise. Duties may change, and other duties may be assigned by the supervisor.

Requirements

• Strong organizational, communication, and problem-solving skills.
• Ability to prioritize multiple tasks and respond effectively to changing schedules.
• Basic computer proficiency, including email, spreadsheets, and dispatch or transportation management systems.
• Ability to maintain accurate records and communicate clearly with drivers and management.
• Ability to work flexible hours, including overtime, weekends, or holidays when operationally necessary.
• Ability to use hands and fingers, handle or feel, reach with hands and arms, and talk and hear.
• Frequent ability to stand, walk, and stoop, kneel, or crouch; occasional ability to sit, climb, and balance.
• Ability to constantly lift and/or move objects up to 50 pounds and occasionally lift and/or move objects weighing more than 60 pounds.
• Vision abilities including close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

• Experience with VIntermodal or Envase.
• High school diploma or GED.
• Previous experience in truck dispatching, transportation, logistics, or warehouse operations.
• Knowledge of trucking operations, delivery scheduling, routes, and transportation documentation.

Responsibilities

• Coordinate daily truck dispatching activities, including assigning drivers, trucks, trailers, and delivery routes.
• Schedule pickups, deliveries, and freight movements according to customer requirements and operational priorities.
• Communicate with drivers during their shifts, providing instructions, delivery updates, route information, and operational support.
• Monitor driver progress, arrival times, delays, and delivery completion.
• Coordinate with warehouse and dock personnel regarding loading schedules, freight availability, trailer assignments, and departure times.
• Maintain dispatch logs, driver schedules, trip records, delivery confirmations, and other transportation documentation.
• Communicate shipment status, estimated arrival times, delays, and scheduling changes to customers and internal departments.
• Identify and resolve dispatch issues, including traffic delays, equipment breakdowns, missed appointments, and driver availability.
• Verify that drivers have dispatch instructions and required transportation paperwork.
• Assist with monitoring driver hours of service and applicable Department of Transportation requirements, as appropriate.
• Report vehicle maintenance concerns, accidents, safety issues, and other incidents to the appropriate manager.
• Coordinate with maintenance personnel regarding vehicle availability and equipment issues.
• Maintain professional communication with drivers, customers, vendors, and coworkers.
• Follow company policies, safety procedures, customer requirements, and applicable transportation regulations.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED