In-Office Dispatcher

Integrity Towing Solutions • Durham, NC

4d • Onsite

About The Position

Integrity Towing Solutions is hiring an In-Office Dispatcher to support private property impound services. The role handles service calls, dispatches tow drivers as needed, and assists customers with vehicle pickups and releases. It also includes collecting payments, verifying vehicle ownership, completing release documentation, and addressing customer concerns professionally. Paid on-the-job training is provided at $17+ per hour, depending on experience. The position is full-time, 40 hours per week, Monday through Thursday, from 2 a.m. to noon, depending on company needs. Limited overtime may be available.

Requirements

• Must be at least 21 years old.
• Ability to interact professionally and courteously with customers, resolve issues, and ensure a positive experience.
• Strong attention to detail for accurate payment collection and vehicle-release documentation.
• Strong initiative and ability to manage tasks with minimal supervision while maintaining communication with the team.
• Acceptable criminal background history.
• Must pass a pre-employment drug screen.

Nice To Haves

• Prior experience in customer-facing roles such as dispatcher, emergency operator, or customer service is highly valued.
• Law enforcement experience as a dispatcher, 911 operator, patrolman, officer, deputy, sheriff, or Border Patrol agent is preferred.
• Military experience in any Military Occupational Specialty is valued; additional consideration is given to MOSs directly related to the position.
• Military spouse experience is valued.

Responsibilities

• Answer incoming service calls from residents, property managers, and vehicle owners.
• Look up service call information in the dispatch system and provide accurate information about amounts due, vehicle pickup procedures, and general questions.
• Escalate high-level concerns to account management in a timely manner.
• Dispatch tow drivers as needed to service calls.
• Greet on-site customers professionally and help ensure a positive experience.
• Confirm amounts due, collect customer payments, and maintain accurate and timely records.
• Verify ownership and release vehicles after payment and completion of required documentation.
• Handle difficult or tense situations calmly and address customer issues efficiently and professionally.

Benefits

• Paid on-the-job training at $17+ per hour, depending on experience.
• Average hourly pay of $17+ per hour, depending on experience.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Short- and long-term disability insurance.
• Accident insurance.
• Hospital insurance.
• Critical illness insurance.
• Paid time off earned for every hour worked; employees may take time off when it fits their schedule.
• Limited overtime may be available.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed