Calltaker / Dispatcher in Training
About The Position
Assist Ambulance is seeking EMTs to join its Communications Department as calltakers/dispatchers in training. Assist Ambulance is a New York City EMS agency providing emergency medical and transportation services throughout the five boroughs. Its services include Advanced Life Support and Basic Life Support emergency and non-emergency ambulance transports for hospitals, nursing homes, assisted living facilities, doctors’ offices, and community-based organizations. The Communications Department coordinates calls 24/7. This training position is suited to an EMT with telecommunications experience who wants to learn dispatching. The role involves handling a high volume of calls, supporting field teams and coordinating day-to-day operations while learning alongside experienced dispatchers and calltakers. The position reports to the Director of Communications.
Requirements
- At least 1 year of experience in call-taking or a comparable customer-service-based role.
- An active New York State EMT card.
- Ability to pass a 10-panel drug screening, including THC.
- Excellent customer service skills and professionalism.
- Proactive communication skills and experience working with teams.
- Motivation to learn dispatching in a high-stress environment.
- Attention to detail and multitasking skills.
Nice To Haves
- Experience with electronic medical records, medical billing processes, data entry, or insurance portals.
Responsibilities
- Handle high-volume calls for non-emergency medical transports and emergency calls involving medical facilities and partners, including skilled rehabilitation facilities, hospitals, long-term care centers, and urgent care centers.
- Handle calls related to community paramedicine, interfacility STAT transfers, and other services.
- Work with EMTs, MVOs, paramedics, supervisors, and directors, providing support through telemetry, radio, GPS services, and tracking software.
- Coordinate crew members, buses, supplies, troubleshooting, and equipment to support daily operations.
- Learn dispatching alongside a team of skilled dispatchers and calltakers.
Benefits
- Paid training upon successful completion of training and moving forward to employment.
- Paid sick time/PTO of up to 56 hours per calendar year, plus 32 unpaid hours and 20 prenatal hours.
- Paid vacation: 40 hours at the 1-year anniversary, 80 hours at the 3-year anniversary, and 120 hours at the 6-year anniversary.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
