Calltaker / Dispatcher in Training

Assist Ambulance • Brooklyn, NY

9d

About The Position

Assist Ambulance is seeking EMTs to join its Communications Department as calltakers/dispatchers in training. Assist Ambulance is a New York City EMS agency providing emergency and transportation services throughout the five boroughs, including Advanced Life Support and Basic Life Support emergency and non-emergency ambulance transports. The communications team coordinates calls 24/7. This role is intended for an EMT with telecommunications experience who wants to learn dispatching.

The position involves high-volume call-taking for non-emergency medical transports and emergency calls, supporting field and management staff, and helping coordinate daily operations. The trainee will learn dispatching alongside experienced dispatchers and calltakers and report to the Director of Communications. Scheduling is currently TBD based on applications.

Requirements

• At least 1 year of experience in call-taking or a comparable customer-service-based role.
• Active New York State EMT card.
• Must pass a 10-panel drug screening, including THC.
• Excellent customer service skills and professionalism.
• Proactive communication skills and experience working with teams.
• Motivation to learn dispatching in a high-stress environment.
• Attention to detail and multitasking skills.

Nice To Haves

• Experience with electronic medical records, medical billing processes, data entry, or insurance portals.

Responsibilities

• Handle high-volume calls for non-emergency medical transports and emergency calls involving medical facilities and partners, including skilled rehabilitation facilities, hospitals, long-term care centers, urgent care centers, community paramedicine calls, and interfacility STAT transfers.
• Support EMTs, MVOs, paramedics, Supervisors, and Directors via telemetry, radio, GPS services, and tracking software.
• Coordinate crew members, buses, supplies, and equipment; assist with troubleshooting and daily operations.
• Learn dispatching alongside a team of skilled dispatchers and calltakers.

Benefits

• Paid training upon successful completion of training and moving forward to employment.
• Paid sick time/PTO: up to 56 paid hours per calendar year, 32 unpaid hours, and 20 prenatal hours.
• Paid vacation: 40 hours at the 1-year anniversary, 80 hours at the 3-year anniversary, and 120 hours at the 6-year anniversary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed