In-Office Dispatcher

Integrity Towing Solutions • Durham, NC

5d • $17 • Onsite

About The Position

Integrity Towing Solutions is hiring an In-Office Dispatcher to support its private property impound services. The role combines answering customer calls, dispatching tow drivers, assisting customers at the office, collecting payments, and verifying and releasing vehicles. The company values integrity, customer satisfaction, professionalism, and a supportive work environment.

This is a full-time, 40-hour-per-week position scheduled Monday through Thursday from 2 a.m. to noon, depending on company needs. Training is paid at $17 or more per hour, depending on experience. Average hourly pay is also listed as $17 or more, depending on experience. Limited overtime may be available. The company offers medical, dental, and vision insurance, additional insurance coverage, and paid time off accrued for every hour worked.

Requirements

• Must be at least 21 years old.
• Ability to interact professionally and courteously with customers, resolve issues, and ensure a positive experience.
• Strong attention to detail when collecting payments and documenting vehicle releases.
• Strong initiative and ability to manage tasks with minimal supervision while maintaining communication with the team.
• Acceptable criminal background history.
• Clear pre-employment drug screen.

Nice To Haves

• Prior experience in customer-facing work, such as dispatch, emergency operations, or customer service, is highly valued.
• Preferred consideration for law enforcement backgrounds, including dispatcher, 911 operator, patrolman, officer, deputy, sheriff, or Border Patrol agent.
• Military veterans are valued, with additional consideration for military occupational specialties that relate directly to the position.
• Disabled veterans and military spouses are encouraged to apply.
• Candidates from Work Opportunity Tax Credit targeted groups are actively sought.

Responsibilities

• Answer incoming service calls from residents, property managers, and vehicle owners.
• Look up service call information in the dispatch system and explain amounts due, vehicle pickup procedures, and other general information.
• Escalate high-level concerns to account management in a timely manner.
• Dispatch tow drivers as needed to service calls.
• Greet on-site customers professionally and courteously.
• Confirm amounts due and collect customer payments while maintaining accurate and timely records.
• Verify vehicle ownership and release vehicles after payment and completion of required documentation.
• Handle difficult or tense situations calmly and address customer issues efficiently and professionally.

Benefits

• Paid on-the-job training at $17 or more per hour, depending on experience.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Short- and long-term disability insurance.
• Accident insurance.
• Hospital insurance.
• Critical illness insurance.
• Paid time off accrued for every hour worked.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed