Dispatcher in Venice!

Waste Pro USA•Venice, FL

10d•Onsite

About The Position

The Dispatcher communicates with Waste Pro drivers, responds to incoming service orders, schedules service, resolves route and service issues, and completes daily routing, dump, and crew data entry. The Dispatcher distributes information to driver teams and coordinates with customers and internal departments to support timely service. The position is based in a normal office setting and includes daily routing and data tasks, driver communications, and additional operational duties as assigned.

Requirements

High school diploma or GED.
At least 6 months of related work experience.
Good telephone and two-way radio skills, with the ability to treat internal and external customers courteously and professionally.
Computer proficiency, including MS Office and typing skills.
Ability to react well under pressure and treat others with respect.
Ability to identify and resolve problems in a timely manner.
Ability to prioritize and plan work activities.
Ability to work efficiently and effectively both independently and as part of a team.
Ability to use motor coordination and finger dexterity, such as for keyboarding, machine operation, or driving, for most of the workday.
Ability to exert light physical effort in sedentary-to-light work, including occasional lifting, carrying, pushing, or pulling of objects weighing less than 25 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Nice To Haves

Experience in the waste industry, transportation, or logistics.
Previous customer service experience in a call center environment.

Responsibilities

Maintain contact between drivers and home base, dispatching drivers to calls based on customer needs, driver locations and loads, and daily factors that balance response speed and cost.
Assign routes and service tickets to appropriate drivers for the current and following day, and close service tickets each day.
Plan, distribute, monitor, and follow up on daily route assignments for residential, roll-off, and commercial drivers to ensure service meets Waste Pro standards and agreements.
Identify and resolve potential delivery and pickup problems before they become service issues; communicate effectively with drivers and customers and communicate service changes to Sales staff.
Answer calls from Customer Service and provide route information or follow-up; coordinate with the Customer Service Manager, Operations Manager, and drivers to ensure prompt resolution of issues; distribute county requests to route supervisors.
Communicate with maintenance shop personnel and serve as an emergency point of contact for drivers.
Review route paperwork, enter customer information into the database, close prior-day work orders, identify and correct data issues, and record and distribute information from drivers to appropriate departments.
Maintain data in applicable systems: verify and enter dump tickets into Tower, close tickets and add notes in Trackese, enter new driver, truck, and route information in Tower, and enter and provide Crew Out information to supervisors.
Print and review daily productivity reports and make data-entry corrections for route supervisors.
Distribute and maintain driver phones and radios, including software updates and charging phones each evening.
Perform additional duties that may include tracking uniforms, reviewing driver timecards, reconciling supervisor fuel tickets, maintaining PPE inventory, ensuring necessary forms are stocked, and preparing Saturday work.
Attend and participate in assigned corporation-sponsored training; stay current on job-appropriate technology used by Waste Pro USA; perform other duties assigned by the supervisor.