Host (Venice)

FIRESTONE WALKER INC • Marina del Rey, CA

6d • $18 - $18 • Onsite

About The Position

The Host welcomes customers to the restaurant, seats them, and provides menus or information about the QR code scanner. The role answers guest questions about food, beer, and retail items, and supports a positive guest experience by noticing details and anticipating needs. Hosts are expected to know menu items and basic ingredients, preparation methods, allergens, and sensory descriptions, as well as the fundamentals of the beers offered and the brewing process.

The Host communicates guest feedback and concerns to managers, alerts them when problems arise or assistance is needed, and informs them if the host stand becomes overwhelmed or overbooked. The role also includes cleaning and sanitation, maintaining clean and stocked restrooms and floors, and keeping the host stand organized and supplied. Hosts follow company and taproom policies, wear the correct uniform, maintain a neat appearance, and perform other assigned duties.

Requirements

• High school diploma or higher.
• Must be at least 18 years of age.
• Must be able to obtain a Food Handlers Card within the new-hire training period.
• Must be able to obtain California Responsible Beverage Service certification within the new-hire training period.
• Must be available to work weekends.
• Very strong organizational skills.
• Ability to maintain professionalism during high-volume, stressful times and situations.
• Ability to manage and multitask in a fast-paced environment.
• Ability to give high priority to customer satisfaction.

Nice To Haves

• Prior experience in a fast-paced restaurant performing the same or similar duties, or prior customer service experience, is preferred.

Responsibilities

• Welcome customers into the restaurant and seat them.
• Provide customers with menus or inform them about the QR code scanner.
• Answer customer questions about food items, beers, or retail items.
• Thank guests and say goodbye as they leave.
• Improve the guest experience by paying attention to details and anticipating needs.
• Maintain a positive and proactive attitude with guests and coworkers.
• Know menu items, including basic ingredients, preparation, allergies, and sensory descriptions.
• Understand the fundamentals of the beers offered and the brewing process.
• Report guest opinions, feedback, or concerns to a manager.
• Alert a manager when problems arise or assistance is needed.
• Inform a manager if the host stand becomes overwhelmed or overbooked.
• Complete regular and additional cleaning and sanitation as required.
• Maintain clean, fully stocked restrooms and restock items in bathrooms and throughout the facility as needed.
• Keep floors swept and free of debris.
• Keep the host stand clean, organized, and stocked with menus and rollups.
• Maintain working knowledge of company and taproom policies and procedures.
• Wear the correct uniform and maintain a neat, clean appearance.
• Perform other duties as assigned.

Benefits

• Employee discount of 50% off food, beer, and merchandise.
• Periodic beer giveaways for employees age 21 and older.
• Flexible Savings Account (FSA).
• Paid sick leave.
• 401(k) retirement plan including company-paid profit sharing and 4% safe-harbor matching.
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED