Transportation Dispatcher

First Student • Harvey, LA

20d

About The Position

The Transportation Dispatcher is responsible for dispatching buses, ensuring routes run on time, and coaching drivers and monitors on the front line. The role supports the day-to-day operations of a transportation terminal and serves as a key communication link with customers and staff. This position requires English proficiency for training, safety communications, company policies, employment documents, and other job-related communications. Applicants are subject to DOT drug testing and a physical. The employer states that DOT regulations do not authorize Schedule I drugs, including marijuana, for any reason.

Requirements

• 3–5 years of experience.
• High school diploma or equivalent.
• Basic knowledge of radio dispatch equipment.
• Excellent communication and customer service skills.
• Ability to deliver under time constraints and deadlines.
• Previous terminal operations, dispatch, or driver experience.
• Computer literacy.
• English proficiency.
• Subject to DOT drug testing and a physical.

Responsibilities

• Oversee bus routes and scheduling.
• Counsel and coach drivers and monitors.
• Handle heavy phone and radio traffic.
• Receive scheduling and driver complaints and report them to the Operations Supervisor or Contract Manager.
• Serve as the primary communication liaison with the major contracted customer.
• May handle charter reservations, billing, or driver payroll.
• Provide solutions to drop-off and pick-up problems.
• Handle backup driver duties or miscellaneous clerical duties as needed.
• Complete special project assignments.
• Assist with supervision of day-to-day operations.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company contribution.
• Paid time off and paid holidays.
• Company-paid life insurance.
• Opportunities for growth and internal advancement.
• Employee discounts on cell phone plans, vehicles, electronics, and more through PerkSpot.
• Training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED