Security Dispatcher - Full Time (Flamingo LV)
About The Position
The Security Dispatcher’s main function is to provide a friendly and safe environment for guests and team members while protecting company assets. The role includes dispatch and communication duties, monitoring cameras and alarms, responding to incidents, supporting security operations, and enforcing company policies and procedures. The position is based at the Flamingo, a Las Vegas resort with more than 3,500 rooms and suites, a 77,000-square-foot casino, and a 15-acre tropical retreat. The dispatcher must be able to work 12-hour shifts on any day of the week and any shift. The role involves work indoors and outdoors in extreme temperatures and requires physical readiness for tasks such as restraining individuals, moving quickly across the property, and lifting or pushing heavy loads. The employee must pass the Western Division Security Academy’s physical and written testing within the first 90 days and recertify between years two and three.
Requirements
- High school graduate or equivalent.
- Ability to manage several tasks at once.
- Good oral and written communication skills and working knowledge of basic computer programs.
- Ability to obtain and possess a Nevada Gaming Card and an Alcohol Awareness Card (AES).
- Current and valid Nevada Driver’s License.
- Ability to work any day of the week and any shift, including 12-hour shifts.
- Ability to work independently and make rational decisions while responding calmly to crises and stressful situations.
- Ability to read, write, speak, and understand English.
- Ability to remember specific details of incidents and persons and to provide court testimony when necessary.
- Ability to pass physical and written testing at the Western Division Security Academy within the first 90 days of employment and recertify between years two and three.
- Ability to meet physical, mental, and environmental demands, including restraining individuals when an arrest condition exists; standing and working indoors and outdoors in temperatures exceeding 115 degrees or as low as 10 degrees; stooping, bending, jumping, twisting, crouching, gripping, carrying heavy loads, and maneuvering quickly on level surfaces and stairs; lifting and carrying up to 60 pounds; and pushing or pulling up to 150 pounds.
- Ability to tolerate secondhand smoke, high noise levels, bright lights, and dust.
Nice To Haves
- One to two years of prior security experience preferred.
- Prior experience in a position with direct guest contact preferred.
Responsibilities
- Greet guests and fellow team members in a friendly and sincere manner.
- Communicate with patrons by telephone in a pleasant and courteous manner.
- Verify that required equipment is available and functioning properly.
- Perform data entry, remain calm and professional in stressful situations, and multitask across phones, radios, monitors, and camera systems.
- Review accessible video cameras routinely and report malfunctions to appropriate personnel.
- Maintain knowledge of camera coverage and sequencing to review observed incidents.
- Monitor alarm systems and promptly notify appropriate emergency personnel when an alarm is activated.
- Patrol the property to help ensure the safety of guests and team members and uphold laws, policies, and procedures.
- Use good judgment to resolve problems and facilitate customer complaint resolution through personal action and coordination with other departments.
- Represent Caesars Entertainment by providing accurate directions to property attractions and amenities.
- Maintain a well-groomed, professional appearance.
- Assist civil and law enforcement authorities, including providing testimony in court and administrative proceedings.
- Interview, investigate, and document incidents requiring security intervention in accordance with company and department policy.
- Enforce company policies and procedures and meet attendance requirements.
- Respond promptly to dispatched areas of need.
- Conduct slot, pit, poker, and other drops in compliance with Nevada Gaming law and departmental procedures.
- Follow departmental Use of Force policy when arresting or detaining individuals who violate laws or company policy.
- Write detailed reports and provide court testimony when necessary.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
