Security Dispatcher - Full Time (Planet Hollywood LV)
About The Position
The Security Dispatcher helps provide a friendly and safe environment for guests and team members while protecting company assets. The role handles communications, equipment and camera monitoring, alarm response, dispatched calls, property patrols, incident documentation and investigations, and enforcement of company policies and procedures. The dispatcher also assists guests, coordinates resolution of complaints, and provides assistance to civil and law enforcement authorities, including court testimony when necessary. The position requires the ability to work any day of the week and any shift, including 12-hour shifts. The employee must meet physical, environmental, and training requirements, including passing the Western Division Security Academy’s physical and written testing within the first 90 days and recertifying between years two and three.
Requirements
- High school graduate or equivalent.
- Ability to manage several tasks at once.
- Good oral and written communication skills and working knowledge of basic computer programs.
- Must obtain and possess a Nevada Gaming Card and an Alcohol Awareness Card (AES).
- Must have a current and valid Nevada Driver’s License.
- Must be able to work any day of the week, any shift, and 12-hour shifts.
- Must be able to work independently and respond calmly and make rational decisions in crisis and stressful situations.
- Must be able to physically restrain individuals when a condition of arrest exists.
- Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads, and maneuver quickly on level surfaces and stairs.
- Must be able to lift and carry up to 60 pounds and push or pull up to 150 pounds.
- Must be able to see and remember specific details of incidents and persons.
- Must be able to give court testimony when necessary and write detailed reports.
- Must be able to read, write, speak, and understand English.
- Must tolerate secondhand smoke, high noise levels, bright lights, and dust.
- Must pass the physical and written testing of the Western Division Security Academy, covering Controlled Force, Defensive Tactics, Legal Issues, Handcuffing, Tactical Communications, Use of Force, Report Writing, Searching Subjects, Emergency Response, Ethics, and Expandable Baton, within the first 90 days of employment.
- Must recertify through the Western Division Security Academy between years two and three and pass required physical, mental, and environmental demands.
Nice To Haves
- One to two years of prior security experience preferred.
- Prior experience in a position with direct guest contact preferred.
Responsibilities
- Greet guests and team members in a friendly and sincere manner, and communicate courteously with patrons by telephone.
- Verify required equipment is available and functioning properly.
- Use data-entry programs and multitask across phones, radios, monitors, cameras, and other duties.
- Review accessible video cameras, report malfunctions, and understand camera coverage and sequencing to review incidents.
- Monitor alarm systems and promptly notify appropriate emergency personnel when alarms activate.
- Patrol the property to help ensure the safety of guests and team members and uphold laws, policies, and procedures.
- Use sound judgment to address problems and facilitate resolution of customer complaints through personal action and coordination with other departments.
- Provide accurate directions about property attractions and amenities.
- Maintain a professional, well-groomed appearance.
- Assist civil and law enforcement authorities, including providing testimony in court and administrative proceedings.
- Interview, investigate, and document incidents requiring security intervention in accordance with company and department policy.
- Enforce company policies and procedures and meet attendance requirements.
- Respond promptly to dispatched areas of need.
- Conduct slot, pit, poker, and other drops in compliance with Nevada Gaming law and departmental procedures.
- Follow departmental Use of Force policy when arresting or detaining individuals who violate laws or company policy.
- Complete required Security Academy testing within the first 90 days and recertify between years two and three.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
